Mobile Banking FAQs

• Mobile registration
  
• HSBC India Mobile Banking App
• Manage my account
• Credit card activation and account management
• Debit card activation and management

Registering for your online banking account using the HSBC India mobile banking app will enable you to set up your 6-digit PIN for mobile banking and activate your Digital Secure Key at the same time.

The Digital Secure key generates a unique security code for one-time use, enabling you to log on to online banking, confirm transactions and access the full range of online banking services.

If you are new to online banking, you can register for online banking using your phone banking number or PAN number through the mobile app. You can then use the same details to access your Personal Internet Banking through www.hsbc.co.in

If you don't have your 10-digit Phone Banking Number (PBN), please call HSBC phone banking to obtain it.

The verification instruction page will show the last 4-digits of the mobile number registered with us. Your one-time activation code will be sent to this number.

If your number has changed, you'll need to update it before you can verify your registration.

To update your mobile number in the app:

1. Log on to the app
2. Select the profile icon in the top right-hand corner
3. On the profile screen, select your name
4. Select 'Contact details'
5. Select and verify the phone number you want to update using the one-time password
6. Edit your phone number

You can also update your number through phone banking, or by visiting a branch.

You can request a one-time activation code to be sent again. Please check your phone network reception is good when you request a one-time activation code.

Once you have completed the Mobile registration, you can transfer funds transfer through the app. You will be first required to add the beneficiaries, and once this has been completed, you can then transfer funds to them. To know more on how to add beneficiaries on the mobile app, please refer to Question: "How do I add a new domestic beneficiary using the HSBC India Mobile Banking App?"

If you need help registering through the app, watch our step-by-step video.

Go To -> Settings > Privacy > Tracking> Disable Allow Apps to Request to Track > Look for HSBC India mobile banking app in the list of applications and you can allow/ disallow by switching the toggle button On / Off

To add a new domestic Beneficiary:

1. Login to your HSBC India Mobile Banking App
2. Select 'Move Money' tab
3. Select 'Pay & Transfer'
4. Choose the account you’re making the payment from
5. Under the 'my beneficiaries' section Now you’ll see an option to 'Add a new beneficiary' at the top of your screen
6. Select and follow the onscreen instructions
7. 'Confirm' your instruction

Once the new beneficiary is successfully added, you can initiate a transfer. Your new beneficiary's details will be saved and added to your 'My beneficiaries' list in your HSBC India app and will also be available when you next log on to online banking in 'Your accounts or someone you've paid before'.

The beneficiary list is common across both online and Mobile Banking app.

To add a new domestic payment, you'll need:

• The beneficiary's 12 digit HSBC India account number, to pay an HSBC account
• A credit card number, to pay an HSBC India credit card
• The Beneficiary’s Account number and IFSC Code, if you're paying to a non-HSBC account (other Local Bank)

The maximum limit allowed for third party transfers is capped at INR3,000,000 (30 Lakhs) daily. Please note the daily transfer limit is combined for Personal Internet Banking and Mobile Banking. To know more what is your current maximum third party transfer limits, you need to log on to Personal Internet Banking.

You will see a pop up note on your mobile screen informing about the beneficiary been successfully added. In addition to that, you will also receive an SMS notification on your registered mobile number with the bank and a secured message on PIB and mobile banking app.

Yes, you can add a Beneficiary through the same 'Pay and transfer' option, however you will need to quit the payment journey, by clicking on the 'Cancel' button or moving to a different tab, after you have completed the add beneficiary.

For Non Resident customers there are cross border guidelines which are applicable based on your location. Hence, if you are not permitted to place a fixed deposit through Mobile app, please use other alternate channels to place a fixed deposit.

You do not need a phone signal to log on and use the HSBC India Mobile Banking app but you will need the internet connection (Wi-Fi or mobile data) to operate the app.

Please note that internet usage on a mobile data connection may be subject to your network provider's charges and usage allowance. Please check with your network service provider for more details.

You do not need a phone signal to log on and use the HSBC India Mobile Banking app but you will need the internet connection (Wi-Fi or mobile data) to operate the app.

If you are unable to use a Wi-Fi network to access the internet, you would need to switch roaming onto access our Mobile Banking app. Standard roaming data charges may apply depending on your network. Please check with your network service provider for more details.

To simplify the log on experience while keeping your online banking secure, we will ask you to set up your mobile handset when you log on to the HSBC India Mobile Banking app on your mobile for the first time or whenever you uninstall and reinstall the app. Once the setup is complete, you can start using this mobile handset to access the HSBC India Mobile Banking app.

From 29 July 2021, you can only have the app installed on one mobile device at a time. If you had already installed it on more than one device, you'll be able to keep using it on those devices. However, if you remove the app from one of those extra devices, you won't be able to install it on an additional device. If you try, you'll see a "Device limit reached" error. If you only have the app on one device but it is lost/stolen or not working, please call us and we can unlink the 'HSBC India' app from the old device so you can install it on your new device.

You can only run our app on one device at a time. If you want to remove an existing device, select the 'Profile' icon, go to 'Security' and select 'Manage devices'. Then tap the 'Remove" option under the device you want to remove.

Once you have downloaded the app and opened it for the first time on your mobile, you'll need to enter your username. After this, you have two ways to set up the device.

Device setup using your log on password and SMS authentication

You will be prompted to enter your User ID and secondary password. You will then receive an activation code on your registered mobile number. Once you receive the one-time passcode, you need to input the same for validation on the app.

On successful passcode authentication, you will be asked to create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and would need to input the 6-digit PIN again to log on.

Device setup using a security device

If you have a security device, you can use your security device to generate a code and input this code into the app instead of entering your secondary password and receiving a one-time passcode over SMS.

On successful authentication, you will be asked to create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and need to input the 6-digit PIN again to log on.

Before you sell your mobile handset we advise you to remove the device from your profile.

Select the "Profile" icon on the top right hand side, go to "Security" and select "Manage devices", click on "Remove Device" under the model number of the device you wish to remove. This can be done on any mobile handset you have set up the HSBC India Mobile Banking app on.

We recommend that you also reset the phone to factory settings to protect your privacy. If you are unsure, please call HSBC Phone Banking to help you to completely remove the device.

If you change your mobile handset, you will need to set up the HSBC India Mobile Banking app on your new mobile handset once you have downloaded the app.

You will need to remove the older mobile handset on which you are no longer using the app. This can be done on any mobile handset you have set up the app on. We recommend that you also reset the phone you are no longer using to factory settings to protect your privacy.

If you accidentally delete the HSBC India Mobile Banking app, you can search for "HSBC India" on the App Store or Google Play Store with your compatible device or tablet. After downloading the HSBC India Mobile Banking app, you are required to set up your mobile handset again.

You can call Phone Banking to help you to de-provision the device. If you subsequently find your old phone and want to use it to access HSBC India Mobile Banking app again, you will need to set up the device again.

Once you have set up your mobile handset, set up your PIN and log on for the first time using your PIN, you will be able to activate and use Touch ID instead of typing in your PIN. Please note that all IOS devices and only certified Android devices^* can be enabled for a touch-based login.

^*Please refer to Question: "I am not getting the option to set up touch ID on my mobile handset?"

If you have a Mobile Handset that supports Touch ID functionality, you can activate this function by selecting the "Profile" icon on the top right hand side, go to "Security", select "Manage Security" tab in the app and activating Touch ID by switching on the corresponding toggle. Input your PIN and press "Continue". You will be able to log on to the HSBC Mobile Banking app with Touch ID going forward.

Yes, you can change your PIN by selecting the "Profile" icon on the top right hand side, go to "Security", select "Manage Security" tab in the app and selecting "Change PIN" option.

Mobile handset without Trusted Execution Environment (TEE) are not able to use HSBC India Mobile Banking app due to security issues. These may include any rooted devices or jail broken devices. Please contact your local authorized dealer for more information.

Once you have set up your mobile handset, set up your PIN and log in for the first time using your PIN, you will be able to activate and use Face ID instead of typing in your PIN. Please note that Face ID is currently available only on iPhone app devices.

Tap on the "Reset PIN" button at the bottom of the page on the login page. You can choose to reset the PIN with the 'secondary password & SMS OTP' option. If you select the 'secondary password and SMS OTP Option, you will then receive an activation code on your mobile number updated in our records. Input the one time passcode for validation on the app.

Once completed, you can then create a 6-digit PIN which you will use to log on to the app going forward. Once you have confirmed the 6-digit PIN, you will be automatically logged off the app and need to input the 6-digit PIN again to log on.

HSBC India app will support the below versions, depending on the device you have. 

Version 3.50 and below

• iPhone, iPad and iPod Touch with iOS version 14.0 or above
• Mobile handsets with Android OS version 8 or above
• Android tablets with Android OS version 8.0 or above and a display screen size of 7" or larger

From version 3.52

• iPhone, iPad and iPod Touch with iOS version 15 or above
• Mobile handsets with Android OS version 9 or above
• Android tablets with Android OS version 9 or above and a display screen size of 8" or larger

• HSBC India’ app (version 3.52) app will stop supporting these older operating systems from 6 November 2024
• If you do not update your OS to Android 9 or above, you will not be able to use the 'HSBC India' app

• 'HSBC India' app (version 3.52) app will stop supporting these older operating systems from 6 November 2024
• If you do not update your OS to IOS 15 or above, you will not be able to use the HSBC India app

You can continue to use your current version of the ‘HSBC India’ app. However, you may not benefit from new features and security enhancements. We strongly recommend that you update your device’s OS version as soon as possible.

Kindly upgrade to the latest operating system on your mobile to enjoy uninterrupted service.

• On iOS, Go to Settings >> General >> About. Look for 'Version' or 'Software Version'
• On Android, Go to Settings >> (System) >> About phone >> Android version (this path may vary by device)

No, you have to use your existing Personal Internet Banking user ID and password for mobile banking, as mobile banking platform is set up on Personal Internet Banking platform.

In the new HSBC India Mobile Banking app, security device is no longer needed. However, you will need to set up your mobile handset after downloading the app from Google Play store or App store. Only properly set up mobile handset can be used to logon to the respective HSBC accounts and make transactions.

In the new HSBC India Mobile Banking app, security device is no longer needed. However, users will need to set up their mobile handset after downloading the app from Google Play Store or App Store. Only properly set up mobile handset can be used to logon to the respective HSBC accounts and make transactions.

We have further enhanced the feature to allow high value transactions on our Mobile banking app. You can now transfer up to your maximum permissible daily limit in a single transaction. Please note high value transaction will be subject to re-authentication.

Total daily limit between Personal Internet Banking and mobile banking app is combined to maximum INR 30 Lakhs.

Keeping your information safe online is a top priority for us.

Find out more about our online security measures.

The sender's identity and the email subject line that you have provided indicate that the email was sent by us. We email our customers about changes to HSBC Personal Internet Banking and HSBC India Mobile Banking app. For your security, genuine emails from HSBC will never request you to reply to any email that asks you to provide or confirm your online banking log on details.

If you believe you have received a suspicious email, don't click on any link or open any attachment. Just forward the email to phishing@hsbc.com and we'll investigate it.

To view your statements in the Mobile Banking app:

1. Log on to the app
2. Select the account or credit card you want to view statements for
3. Select the statement you want to view

You can also download the statement to your mobile device. It may take a few seconds for the statement to load.

You can check your balance and recent transactions in the app with just a tap or two. Here's how:

1. Log on to the app
2. Select the account you want to view
3. You can then view your balance and all the recent transactions you've made
4. You can also view an account summary by pulling down the grey 'tray' to reveal further details

You can use the share function by pressing the ‘share’ icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop. To protect your information, sharing the statement on social media is not allowed.

You can use the share function by pressing the ‘share’ icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop. To protect your information, sharing the statement on social media is not allowed.

Last 15 bank account statements (individual and composite)

Last 12 months’ credit card statements

Android device users will be asked to give this access, as the eStatements will be downloaded on your device and opened via a PDF viewer. When you see the prompt, please select 'allow' button and then you’ll be able to view your eStatement. If you do not allow access, you will not be able to view and download the statements through the mobile app.

iPhone users will not be asked for this access, as the technology allows for the statement to be viewed in the default app.

Premier customers will get the privilege to view their Relationship Managers contact details (Name, Mobile number and Email ID) in the ‘Support’ tab at the bottom right hand corner of the app.

Click on ‘Your HSBC Premier Team’ option for details.

The above servicing requests are on the HSBC India Mobile Banking app. Can we use the Personal Internet Banking too for the same?

Presently, Resident Indian customers can complete the KYC update through Personal Internet Banking. Besides this, customers can also update their Permanent Account Number. If a customer holds Aadhaar, then they can change their residence and work address through Personal Internet Banking.

For which accounts can I download a Certificate of Interest using my HSBC India mobile app?

A: You can view and download a Certificate of Interest on your HSBC India mobile app for your saving accounts and fixed deposits. Certificates of Interest can be viewed and downloaded for these periods:

• Indian financial year – 1 April to 31 March
• Calendar year – 1 January to 31 December
• UK financial year – 6 April to 5 April

Certificate for Fixed Deposits is available for Fixed Deposits placed in the last 3 years from the date of certificate generation.

How can I initiate the Know Your Customer (KYC) process on the HSBC India mobile banking app?

A: You can initiate the KYC process on the HSBC India mobile banking app by following these steps:

Step 1 - Log in to your HSBC India mobile banking app.

Step 2 - Under ‘Home’ screen, tap on the ‘Profile’ icon on the top right corner.

Step 3 - On the ‘Profile’ screen, tap on the arrow next to the section where your name and last login session is mentioned.

Step 4 - Tap on ‘KYC declaration’ to initiate the journey.

If your KYC is due any time soon, an alert message will be displayed on the mobile screen requesting you to complete the KYC.

My account status is blocked because my Know Your Customer (KYC) is due. How can I activate it?

You can update your KYC details and check your account status in the HSBC India Mobile Banking app. Alternatively, you can visit a branch to submit your KYC details and ask for your account to be activated.

How can I reactivate my Inoperative account via the HSBC India mobile app?

A: You can reactivate your inoperative account by following these simple steps on your HSBC India mobile app:

Step 1 - Log in to your HSBC India mobile banking app.

Step 2 - Under Home screen, tap on the account with ‘inoperative’ label.

Step 3 - In the Account chosen, a new option will be displayed to ‘Reactivate Account’.

Step 4 - Tap on 'Reactivate Account' to reactivate your unclaimed account.

Once your KYC is successfully completed, any individual inoperative accounts will be reactivated.

Once I submit my request will all my sole and joint accounts be reactivated?

A: You can only reactivate your sole unclaimed accounts using HSBC India mobile banking app.

For Joint accounts, all the account holders are requested to approach your closest HSBC India Branch.

How can I enable credit card overlimit facility in the HSBC India Mobile Banking app?

To enable your credit card overlimit facility, follow these steps:

If you want to disable the overlimit facility, tap on the Overlimit facility tab to toggle it off.

How can I activate my debit card?

For security reasons we send you an inactive card. You need to activate your card first before using it.

Once you get your debit card, activate it easily in the HSBC India Mobile Banking app.

You can also activate your card:

In phone banking

At an ATM

In store

Please note: If your debit card is linked to an NRO account, or is a Power of Attorney debit card linked to an NRE account, you can only activate your debit card using your PIN at a Visa ATM or in store.

How can I reset my debit card PIN?

Easily set or reset your debit card PIN using your HSBC India Mobile Banking app: