Phone Banking

HSBC IN
Ways To Bank
Phone Banking

Features & Benefits

At HSBC, we are dedicated to make everyday banking simpler and more convenient for our valued customers. Our 24 hour phone banking services, satisfies your banking needs as you enjoy convenience from the comfort of your home or even when you're abroad. It’s quick, secure and best of all, right at your fingertips.

Some of the features you can now enjoy at your fingertips :

Check your account(s) balances and last transactions
Transfer funds between accounts
Make your Credit Card Payments
Redeem your Credit Card reward points
Generate your Phone Banking Personal Identification Number (T Pin)

HSBC's Phone Banking numbers are accessible 24 hours a day, 7 days a week*. Call us and experience the freedom that HSBC can offer you now.

Enter your 12 digit account number or 16 digit credit card number or 10 digit phone banking number followed by # then Select 1 to enter T-Pin

Phone Banking Options
Index	Benefits	Banking	Cards
1	Check Account balance / Credit card balance	Select Bank Account Services. (IVR reads out the account balance)	Select Card Services ( IVR reads out the Credit card balance)
2	Check Debit / Credit transactions	Select Bank Account Services. Select 1 then Select 2 then Select 1 then Select 2 then Select 1 for Debit transaction ( or ) Select 2 for Credit transactions	Select Card Services Select 1 then Select 2 then Select 1 then Select 2 then Select 1 for Debit transaction ( or ) Select 2 for Credit transactions
3	Make Transfers / Payment	Select Bank A/c Services Select 1 then Select 2 then Select 2 for transfer and payments	N/A
4	Redemption of Bonus points	N/A	Select Card Services Select 1 then Select 2 then Select 4 then Select 2 for Rewards points redemption
5	Generate Phone Banking Password	Select Language Enter Bank account number followed by # Select 3 then Enter Debit card followed by # Select 2 then Enter Debit Card ATM PIN	Select Language Enter Credit Card number followed by # Select 3 then Enter Credit card followed by # Select 1 then Enter Credit Card ATM PIN

Phone Banking Options
Index	1
Benefits	Check Account balance / Credit card balance
Banking	Select Bank Account Services. (IVR reads out the account balance)
Cards	Select Card Services ( IVR reads out the Credit card balance)

Index	2
Benefits	Check Debit / Credit transactions
Banking	Select Bank Account Services. Select 1 then Select 2 then Select 1 then Select 2 then Select 1 for Debit transaction ( or ) Select 2 for Credit transactions
Cards	Select Card Services Select 1 then Select 2 then Select 1 then Select 2 then Select 1 for Debit transaction ( or ) Select 2 for Credit transactions

Index	3
Benefits	Make Transfers / Payment
Banking	Select Bank A/c Services Select 1 then Select 2 then Select 2 for transfer and payments
Cards	N/A

Index	4
Benefits	Redemption of Bonus points
Banking	N/A
Cards	Select Card Services Select 1 then Select 2 then Select 4 then Select 2 for Rewards points redemption

Index	5
Benefits	Generate Phone Banking Password
Banking	Select Language Enter Bank account number followed by # Select 3 then Enter Debit card followed by # Select 2 then Enter Debit Card ATM PIN
Cards	Select Language Enter Credit Card number followed by # Select 3 then Enter Credit card followed by # Select 1 then Enter Credit Card ATM PIN

Phone Banking Service Fees and Charges
Services	Service Charges and Fees
Account enquires / Credit Card enquiries	Free
Open Fixed Deposits	Free
HSBC Credit Card Payment	Free
Transfer to own accounts within HSBC	Free
Change of maturity instructions	Free
E-Statement	Free
Cheque Book Request	Free
Transfer to third party accounts with HSBC	Free
Cashier Orders	25% of branch charge
Demand Drafts	25% of branch charge
Stop Payments (Savings Account)	INR 100 per request
Request for Duplicate Statement	INR 100 per statement cycle (Quarterly for Savings Accounts and Monthly for Advance Accounts)
Bill Pay Facility	Free

Phone Banking Service Fees and Charges
Services	Account enquires / Credit Card enquiries
Service Charges and Fees	Free

Services	Open Fixed Deposits
Service Charges and Fees	Free

Services	HSBC Credit Card Payment
Service Charges and Fees	Free

Services	Transfer to own accounts within HSBC
Service Charges and Fees	Free

Services	Change of maturity instructions
Service Charges and Fees	Free

Services	E-Statement
Service Charges and Fees	Free

Services	Cheque Book Request
Service Charges and Fees	Free

Services	Transfer to third party accounts with HSBC
Service Charges and Fees	Free

Services	Cashier Orders
Service Charges and Fees	25% of branch charge

Services	Demand Drafts
Service Charges and Fees	25% of branch charge

Services	Stop Payments (Savings Account)
Service Charges and Fees	INR 100 per request

Services	Request for Duplicate Statement
Service Charges and Fees	INR 100 per statement cycle (Quarterly for Savings Accounts and Monthly for Advance Accounts)

Services	Bill Pay Facility
Service Charges and Fees	Free

Contact Us

Visit our contact page to speak to us over the phone, email or online enquiry

More Information

Important Information

Terms & Conditions

* For Personal Banking and Credit Cards - Our PhoneBanking officers are available for enquires from 06:30 hrs to 20:30 hrs for general enquiries. IVR (Integrated Voice Recording) emergency services like Lost Card Reporting, Loss of Cheque book and Stop Cheque Instructions our PhoneBanking services are available 24 hours a day, 7 days a week to all customers.

Features & Benefits

Contact Us

More Information

Important Information

Terms & Conditions

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