Emergency Services

HSBC IN
HSBC Premier
Features
Mastercard
Emergency Services & International Travel Insurance

You can make a call to the Premier Emergency Hotline at (1) 314 275 6781 which puts you in touch with a customer service representative, 24 hours a day, 365 days a year.

Should you lose the card, you can obtain:

An instant blocking of your lost or stolen card
Emergency cash advance* at over 245,000 outlets across 200 countries/regions and territories.

Emergency encashment services

We understand that accidents can happen, so we provide easy hassle-free encashment services to you and your family, should such an emergency arise. You can visit any one of the overseas HSBC branches to avail of emergency encashment services. With emergency encashment service, a sum of up to USD 2,000 can be borrowed and further amounts may be made available upon application and assessment by HSBC India. Funds will only be provided in countries/regions where HSBC is located and on submission of adequate identiﬁcation (such as passport, HSBC Premier MasterCard® Credit Card or HSBC Premier Debit Card) and subject to available balance in the account. This service can be availed by only family members who are existing HSBC customers. Emergency encashment service is subject to local regulations, terms and conditions.

International Travel Insurance

HSBC Premier credit cardholders are covered for up to Rs. 1 crore in the event of loss of life in an air accident.

You will be covered for personal insurance which is an air accident policy and travel inconvenience insurance which includes missed connecting flight international cover, cover for loss of checked-in baggage (international) delayed flight cover (international), loss of passport / or travel documents cover, delayed baggage (International) as per the rules of the group insurance policy taken by HSBC India.

Terms and conditions apply

More Information

Who can apply?

To apply for HSBC Premier, check that you meet at least one of the following Premier eligibility criteria in India:

HSBC Premier Total Relationship Balance¹ (TRB) criterion: Maintain a quarterly Total Relationship Balance (TRB) of INR4,000,000 (Rupees forty lakh only) OR
HSBC Premier salary criterion²: Maintain a salary account with a net monthly salary credit of INR300,000 (Rupees three lakh only) OR
HSBC Premier mortgage criterion (effective 01 Oct 2024)³: Avail a mortgage relationship of INR11,500,000 (Rupees one crore fifteen lakh only) and meet the Total Relationship Balance¹ (TRB) criterion of INR 4,000,000 (Rupees forty lakh only) within 12 months from the date of first disbursement of the mortgage loan.

Premier global benefits:

Customers holding an active* Premier account in India, are entitled to Premier status in other countries where HSBC offers Premier, subject to terms and conditions of the other country
Customers holding an active* Premier account in another country, are entitled to enjoy Premier status in India
Specific Premier benefits in India including addition of family members (spouse, partners, and children up to the age of 30 years) will be made available only upon meeting the HSBC Premier eligibility criteria (defined above) in India who then can avail Premier benefits as part of the single Premier family relationship. Beyond the age of 30 years, any family member classified as "children" will need to individually meet the Premier eligibility criteria

*Active account is defined as an account with at least one transaction (debit and credit) in the last 12 months

¹HSBC Premier Total Relationship Balance (TRB) criterion

HSBC Premier customers in India are required to meet the quarterly Total Relationship Balance (TRB) criteria of INR4,000,000 (Rupees Forty Lakhs only). The TRB will be calculated based on the following:

Average quarterly balance held in your HSBC Savings/Current Account(s)
Average quarterly balance held in your HSBC Fixed Deposits
Investments⁴ market value or net purchase value, whichever is higher as on the last day of every calendar quarter
Life-to-date (total) paid-up life insurance⁵ premium for policies in force as on the last day of every calendar quarter
Market value of demat holdings in the depository account held with HSBC India as on the last day of every calendar quarter

The TRB will also include balances maintained by family members (as defined above) in their HSBC Premier Accounts, subject to the accounts being categorized as part of a single relationship.

⁴ The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India) currently offers investment products from third party entities registered and regulated in India. Investments are subject to prevailing market conditions/external factors. Mutual Funds are subject to market risks. Please read the Statement of Additional Information (SAI)/Key Information Memorandum (KIM)/Scheme Information Document (SID) and addendums carefully before investing.

⁵ Insurance is the subject matter of solicitation. HSBC India having its registered office at 52/60, M. G. Road, Fort, Mumbai - 400 001, is the Corporate Agent (Registration No.: CA0016) of Canara HSBC Life Insurance Company Limited (CHL) and ICICI Lombard General Insurance Company (ILGIC). HSBC India does not underwrite the risk or act as an insurer. For more details on risk factors, terms and conditions, please read the sales brochure carefully, before concluding a sale. Purchase of any insurance products by a bank’s customer is purely voluntary and is not linked to availment of any other facility from the Bank. The contract of insurance is between the insurer and the insured and not between the Bank and the insured. For more details on risk factors, terms and condition, please read the sales brochure carefully before concluding a sale.

² HSBC Premier salary criterion

Salary criteria for Premier proposition is offered to customers holding a salary account with a net monthly salary credit of INR300,000 (Rupees three lakh only) or more which includes customers holding a salary account under the HSBC Employee Banking Solutions⁶ (EBS) with a net monthly salary credit of INR300,000 (Rupees three lakh only) or more. Customers who do not meet the Premier salary criteria will need to maintain the applicable Premier TRB eligibility criteria.

³ HSBC Premier mortgage criterion

Mortgage criteria for HSBC Premier is based on Mortgage greater than or equal to INR1.15 crores (Rupees one crore fifteen lakh only) and meet the HSBC Premier Total Relationship Balance¹ (TRB) criterion within 12 months from the date of first disbursement of the mortgage loan. If the TRB eligibility criteria is not met within the said period of 12 months, the HSBC Premier account will be reclassified to an alternate offering after providing due notice.

For mortgage loans with disbursals prior to 01 October 2024: Mortgage eligibility for Premier proposition is based on Mortgage loan value being greater than or equal to INR1.15 crores (Rupees one crore fifteen lakh only).

Premier family benefits

Customers meeting any one of the Premier Eligibility criteria (Total Relationship Balance¹ (TRB) criterion or Premier salary criterion) can add their family members (spouse, partners, children up to the age of 30 years) who then can avail Premier benefits as part of the single Premier family relationship. Beyond the age of 30 years, any family member classified as "children" will need to individually meet Premier eligibility. In case of delinking of any individual account/s from the HSBC Premier relationship, the delinked account(s) will be classified as individual account(s) relationship and the quarterly Premier TRB will need to be met.

Premier customers onboarded basis Mortgage Premier Criteria (effective 01 October 2024), can add their family members (spouse, partners, and children up to the age of 30 years) only upon meeting the HSBC Premier Total Relationship Balance¹ (TRB) criterion.

Premier global benefits

Customers holding an active Premier account in another country, are eligible to open a HSBC Premier account in India. Specific Premier benefits in India will be made available only to Premier customers meeting the HSBC Premier eligibility criteria in India.

If the Premier account in another country is no longer classified as Premier, the Bank will be constrained to reclassify the HSBC India Premier account to an alternate offering after providing due notice.

Below Balance Fee:

HSBC Premier Customers who do not meet the Premier Salary criteria* will need to maintain the applicable Premier TRB criteria.

If the TRB criteria is not met for a particular quarter, we will levy a quarterly below balance fee of 0.2% on the shortfall in the TRB, up to a maximum of INR2,000 (Plus applicable taxes⁷) towards non-maintenance of balance.

When you do not meet the minimum TRB for a particular quarter, we will notify you in the beginning of the next quarter and request you to build the TRB by the end of the quarter.

If you build the requisite TRB in the next quarter, we will not levy the below balance fee
However, if you do not build the TRB in the next quarter, we will levy the below balance fee on the lower of the TRB shortfall between the last two quarters

⁶ Under the HSBC Employee Banking Solutions (EBS) salary criteria, an employee of the corporate holding a salary account can avail of a waiver on the Total Relationship Balance (TRB) subject to the employee being a part of the corporate and the account under Employee Banking Solutions receiving a salary credit for three consecutive calendar months. In an event the above is not being met or in case the customer ceases to be an employee of the said corporate the account shall be subject to maintenance of the required TRB criteria failing which the account shall be levied with a below balance fee towards non-maintenance of TRB.

⁷ Please note that basis Goods and Services Tax (GST) regulations and notified GST rates, Central GST, State/Union Territory GST, or Inter-State GST, as applicable, and Cess as applicable would apply on our fees and charges.

Reclassification:

Customers who do not meet the TRB criteria or do not receive a salary credit or receive a salary credit of an amount lower than INR300,000 (Rupees three lakh only) consistently for 2 quarters or more, the Premier account will be reclassified to an alternate offering after providing 30 days-notice.

Customers whose Mortgage is disbursed after 01 October 2024 and do not meet the Total Relationship Balance¹ (TRB) criterion within 12 months from the date of first disbursement of the mortgage loan, Premier account will be reclassified to an alternate offering after providing 30 days-notice.

Join HSBC Premier today

Get an immediate callback

Fill in the callback form and we'll phone you back to discuss your application for an HSBC Premier account.

Click to call . Go to HSBC Premier enquiry form This link will open in a new window

Apply now by phone

Call us on 1800 266 3456 or 1800 120 4722

From overseas call:

+91-40-61268001 or +91-80-71898001

Apply in branch

To apply in a branch, just bring your identification document and a recent proof of address.

Locate us to go to HSBC Branch Finder page

Important Information

Terms & Conditions

Some of the Emergency Services provided under HSBC India Premier Global Services are supplied by MasterCard International, its agents and third party service providers appointed by MasterCard International. Accordingly, the Bank shall not be liable in any way for any actions, claims, loss, damage or liability of whatever nature arising out of any act or omission of MasterCard International or any of its agents or of such third party service providers or generally in relation to HSBC India Premier Global Services. Where such Services are provided to the Customer, the Customer agrees to be bound by the terms and conditions upon which the Services provided by MasterCard International under HSBC India Premier Global Services are offered and provided.

The information provided is intended as a general guide for reference. Benefits and features are subject to local country/region regulatory restrictions and applicable Terms and Conditions. Please refer to the Service Charges, Fees and Terms and Conditions (PDF, 445 KB) for detailed information.

Issuance of credit card is at the sole discretion of The Hongkong and Shanghai Banking Corporation Limited, India (HSBC). All features and benefits are subject to the applicable Terms and Conditions.

Emergency Services & International Travel Insurance