Important Notices about HSBC Products and Services

HSBC India is a corporate agent for distribution of general insurance products from ICICI Lombard General Insurance Company Limited (Insurer) and this communication is an important update in reference to our general insurance partner.

Following an internal decision, we have decided not to renew our corporate agency agreement for distribution of general insurance products with ICICI Lombard General Insurance Company Limited, which is expiring on 5 May 2024.

We assure you that, if you have availed of an insurance policy from ICICI Lombard General Insurance Company Limited through us, you will continue to enjoy the contracted policy benefits, and the insurance coverage provided by the Insurer, during the policy period.

In line with the Insurance Regulatory and Development Authority of India (IRDAI) regulations, we will continue to service the policy(s) solicited or distributed by HSBC India for the Insurer till the expiry of policy(s), or for a period of six months, whichever is earlier.

We will inform you shortly about our new general insurance partner.

For any assistance or clarification, please contact your nearest HSBC India branch or your Relationship Manager.

An important update in reference to our general insurance partner (PDF, 102 KB) Download

Claim funds from your in-operative HSBC account

We offer convenient solutions for you across our wide range of banking products and services, including withdrawing funds from your HSBC account in-operative for over 10 years. You can reactivate your account in simple steps and claim the funds transferred to the Depositors Education and Awareness Fund (DEAF) as per Reserve Bank of India (RBI) mandate, in just 24 hours! For more details, call us via PhoneBanking or visit the nearest HSBC branch.

Revision of Minimum Payment Due (MPD) logic for credit cards effective 1 February 2023

Effective 1 February 2023, the Minimum Payment Due (MPD) for your HSBC Credit Card will be calculated as,

Higher of INR 100 OR

Sum of:

a. 100% of all Interest, Fees & Taxes billed in the current statement and

b. 100% of Equated Monthly Instalment (EMI) amounts billed in the current statement (if any) and

c. Higher of (Past due*; Over limit amount if any) and

d. 1% of the billed statement balance (excluding any EMI balance, fees, interest & taxes billed)

* Past due refers to unpaid Minimum Payment Due from the previous cycle

Effective 01 February 2023

Let’s say you purchase a watch for INR 7,000 on 01 November 2022 and a shirt for INR 2,000 on 10 November 2022. Annual Fee of INR 750 along with GST of INR 135 is charged to your account on 20 November 2022.
Total amount due as shown in the 20 November 2022 statement	INR 9,885
MPD as calculated till 30 November 2022 (5% of 9,885)	INR 494.25
MPD as calculated from 01 December 2022 – 31 January 2023 Higher of [100% (750 + 135)] OR [5% of 9,885]	INR 885
MPD as calculated from 1 February 2023 onwards [100% (750 + 135)] AND [1% of 9,000]	INR 975

Effective 01 February 2023

Let’s say you purchase a watch for INR 7,000 on 01 November 2022 and a shirt for INR 2,000 on 10 November 2022. Annual Fee of INR 750 along with GST of INR 135 is charged to your account on 20 November 2022.
Total amount due as shown in the 20 November 2022 statement	MPD as calculated till 30 November 2022 (5% of 9,885)
INR 9,885	INR 494.25

Total amount due as shown in the 20 November 2022 statement	MPD as calculated from 01 December 2022 – 31 January 2023 Higher of [100% (750 + 135)] OR [5% of 9,885]
INR 9,885	INR 885

Total amount due as shown in the 20 November 2022 statement	MPD as calculated from 1 February 2023 onwards [100% (750 + 135)] AND [1% of 9,000]
INR 9,885	INR 975

Note:

- Assuming there are no billed EMI or over limit charges

- In the above illustration, computed MPD (for all scenarios) is higher than INR 100, and hence the computed amount is billed as MPD (Minimum Payment Due)

Important notification with respect to Form 10 F

The Central Board of Direct Taxes (‘CBDT’) has issued notification number 03/2022 dated 16 July 2022 specifying Form 10F to be furnished electronically which needs to be generated on the income tax portal. The notification is applicable with immediate effect. Hence, an online generated Form 10F has to be submitted to the bank for claiming treaty benefit for FY 2022-23 (i.e AY 2023-24) and onwards.
In case of any queries or further details on online filling of the form you can get in touch with your Tax consultant.

Mandatory OTP based verification for online Mutual Fund redemption transactions

Mandatory OTP based verification for online Mutual Fund redemption transactions (PDF, 28 KB) Download

The UAE NRI Representative office of (The Hong Kong and Shanghai Banking Corporation Limited, India) in the UAE moving to M-Square

We are pleased to inform that NRI Representative office (The Hong Kong and Shanghai Banking Corporation Limited, India) in the UAE will move to M-Square building on 8th August 2022.

Our new office address will be as follows:

Unit 802, 8th floor, M-Square Building, Sheikh Khalifa Bin Zayed Street, Bur Dubai, Dubai.

You can continue to visit our NRI Representative Office at the current location at Deira until we relocate. For any question you can write to nriservicesdubai@hsbc.com or call on +97143028575/+97143028529

Debit Card Activation & Registration to Online Banking for Singapore, Malaysia & Qatar

We are facing technical issues due to which activation of Debit Card and generation of Debit Card Pin is not available through our Phone Banking IVR system for Singapore, Malaysia & Qatar.

Further, registration to Online Banking platform directly through the Mobile banking application will also not be available.

Alternatively, the below mentioned options can be used:

To Activate the card, any one of the following can be done:

Use the debit card at any HSBC / VISA ATM by entering the ATM Pin.
Use the debit Card with the ATM Pin at a merchant/POS terminal that supports Chip and PIN capability.

To Register for Digital banking via browser (Personal Internet banking):

Once the Debit Card is activated and 6 Digit Pin generated, use the Debit Card Number, Issue no* & 6 digit Debit Card Pin to register for Personal Internet Banking via browser.

Click here to know more on how to register.

Please note that the same user ID can be used to login for Mobile Banking.

*Issue no is the number between the VISA logo and debit card number on front side of the card.

For Further details contact phone banking numbers or contact HSBC India branch.

Revised timings for Non Resident India (NRI ) Office-Deira, UAE

Effective 3 January 2022, HSBC UAE will align the working week and weekend to international markets and adopt a Monday to Friday working week, with the weekend designated as Saturday and Sunday.

In accordance with the guidance of the Central Bank of the UAE, the Hongkong and Shanghai Banking Corporation Limited, NRI Representative office based in Plot 124-119, Al Nujoum Building, Mezzanine Floor, next to Hamarain Centre, Abu Baker Al Siddique Road, Al Muraqqabat, Deira, UAE will continue to be operational six days a week, with the day of closure moving from Friday to Sunday.
The NRI representative office timings are 8:00 AM to 3:00 PM Monday to Thursday, Saturday, and 7.30 AM to 12.30 PM on Fridays.
We continue to be available on the following telephone numbers/email id
Telephone Lines : +9714 3028575 / +9714 3028529
Email address : nriservicesdubai@hsbc.com

We urge you to bank online using HSBC India Personal Internet Banking and HSBC India Mobile Banking App, which support your regular banking transactions. For any urgent assistance, you may also call our 24 hours dedicated toll free number - 8000 183 0251 for Premier / Non Premier customers.

The Hong Kong and Shanghai Banking Corporation Limited
Representative Office, UAE

Important information on Tax Deducted at Source (TDS) / Tax Collected at Source (TCS) rate applicable for your accounts held with us

The Indian Income Tax Act of 1961 (Act) has been amended with two new sections 206AB and 206CCA. The provisions of these sections, which were widely reported in the media, are applicable from 01 July 2021. They impact customers who are ‘specified persons’ under the section 206AB and 206CCA of the Income Tax Act, 1961.

Specified persons means a person who has not furnished the return of income for the assessment year relevant to the previous year immediately preceding the financial year in which tax is required to be deducted, for which the time limit for furnishing the return of income under sub-section (1) of section 139 has expired and the aggregate of tax deducted at source and tax collected at source in his case is rupees fifty thousand or more in the said previous year.

The amendments to the act specify that tax will be deducted at highest of the below mentioned rates for Specified Persons:

Twice the specified rate in the relevant provision/s of the Income Tax Act, 1961; or
Twice the rate or rates in force; or
At the rate of 5%

For Resident Indian customers
Particulars	Rate applicable to non-Specified Person	Rate applicable to Specified Person
TDS on interest other than interest on securities	10%	20%
Remittance for purchase of overseas tour program package	5% of the remittance amount	10% of the remittance amount
Remittance under Liberalized Remittance scheme (LRS) for education loan taken from financial institution mentioned in section 80E	0.5%^*	5%^*
Remittance under LRS for purpose other than for the purpose of overseas tour package or for education loan taken from financial institution	5%^*	10%^*

For Resident Indian customers
Particulars	TDS on interest other than interest on securities
Rate applicable to non-Specified Person	10%
Rate applicable to Specified Person	20%

Particulars	Remittance for purchase of overseas tour program package
Rate applicable to non-Specified Person	5% of the remittance amount
Rate applicable to Specified Person	10% of the remittance amount

Particulars	Remittance under Liberalized Remittance scheme (LRS) for education loan taken from financial institution mentioned in section 80E
Rate applicable to non-Specified Person	0.5%^*
Rate applicable to Specified Person	5%^*

Particulars	Remittance under LRS for purpose other than for the purpose of overseas tour package or for education loan taken from financial institution
Rate applicable to non-Specified Person	5%^*
Rate applicable to Specified Person	10%^*

^* % of remittance amount where aggregate amount under LRS exceeds INR7 lakhs during the financial year

For Non-resident Indian customers
Particulars	Tax rates under section 195^#	Tax rate under section 195 read with Section 206AB^#
Twice the rate as per Income Tax Act, 1961	30%	60% (30X2)
Twice the rate or rates in force	15%	30% (15X2)
5%	-	5%
TDS rate applicable for 'Specified Person' in scope of section 206AB (Highest of the 3)	-	60%

For Non-resident Indian customers
Particulars	Twice the rate as per Income Tax Act, 1961
Tax rates under section 195^#	30%
Tax rate under section 195 read with Section 206AB^#	60% (30X2)

Particulars	Twice the rate or rates in force
Tax rates under section 195^#	15%
Tax rate under section 195 read with Section 206AB^#	30% (15X2)

Particulars	5%
Tax rates under section 195^#	-
Tax rate under section 195 read with Section 206AB^#	5%

Particulars	TDS rate applicable for 'Specified Person' in scope of section 206AB (Highest of the 3)
Tax rates under section 195^#	-
Tax rate under section 195 read with Section 206AB^#	60%

^# the rates are exclusive of applicable surcharge and cess

Tax will be deducted at the higher rates if you are a 'Specified Person' as per the provisions under section 206AB and 206CCA of the Income Tax.

Exception: Where a non-resident does not have a Permanent Establishment (PE) in India, provisions under section 206AB and 206CCA would not apply. In such a case, the no PE declaration will be required to sign and submit this declaration in original to the nearest HSBC branch in India. Click here to download the No Permanent Establishment declaration form.

Do note that TDS/TCS once deducted/collected by the Bank will not be refunded. Hence, for any further details, pertaining to applicability of the above mentioned provisions of the Act for your accounts, please consult your Chartered Accountant or an Income Tax consultant.

We are moving our south extension branch a short distance away to a new address in Lajpat Nagar

Customer letter website format (PDF, 28 KB) Download

Demat customers to update their KYC attributes

If you're an HSBC demat customer, please update your mobile number, email address and income range associated with your account before 31 March 2022. We've been asked by the National Securities Depository Limited (NSDL) to ensure that these details are correct and up to date for all our demat customers. If we do not receive the most recent details along with a written declaration about your contact details by 31 March 2022, we will have to make your demat account inactive accordingly. That means debit transactions won't be allowed from the demat account except for settling already open positions.

To update your contact details (you may also use the details of a family member*) and updating your Income range, please submit a written declaration by completing this form. You can bring the completed form to your nearest HSBC branch in India or send it to our registered office at 52/60, M.G. Road, Fort, Mumbai-400 001.

*Family members shall mean self, spouse, dependent parents and dependent children.

Linking PAN to Aadhaar

Section 139AA of the Income Tax Act, 1961 has mandated linking of Permanent Account Number (PAN) to Aadhaar for eligible individuals. Failure to link one's PAN and Aadhaar by 31 March 2023 will lead to PAN becoming inoperative. This may not only attract higher TDS rate on interest earned, but also impact certain bank transactions where PAN is mandatory. Do note that TDS once deducted will not be refundable by the Bank under any circumstances. We urge you to ensure your PAN is linked to your Aadhaar by the due date.

How to link your Aadhaar number to PAN

Visit the Income Tax e-filing portal - https://incometaxindiaefiling.gov.in/
Register on it (if not already done). Your PAN (Permanent Account Number) will be your user id.
Log in by entering the User ID, password and date of birth.
A pop up window will appear, prompting you to link your PAN with Aadhaar. If not, go to 'Profile Settings' on Menu bar and click on 'Link Aadhaar'.
Details such as name date of birth and gender will already be mentioned as per the PAN details.
Verify the PAN details on screen with the ones mentioned on your Aadhaar. Please note that if there is a mismatch, you need to get the same corrected in either of the documents.
If the details match, enter your Aadhaar number and click on the "link now" button.
A pop-up message will inform you that your Aadhaar has been successfully linked to your PAN
You may also visit https://www.utiitsl.com/ to link your PAN and Aadhaar.

Opening of Current Accounts by Banks - Need for Discipline

As per Reserve Bank of India (RBI) guidelines, banks can open/continue the operations of the current account(s), depending on the customer's overall credit exposure in the banking system subject to conditions as specified in the circular. Further, RBI has advised banks that the existing current accounts be reviewed and ensure they are in compliance with the instructions contained in Para 4 of the captioned circular by December 15, 2020. All banks need to take necessary actions to ensure adherence to the requirements of the circular. Appended below is the summary of the RBI Current Account circular:

For accounts with HSBC India
Existing HSBC customers	Credit Card (CC)/Overdraft (OD) with other banks	Total Exposure with other banks	Action
Current Account	Yes	As per bureau	Cannot Open/Retain Current Account
Current Account	No	<INR 5 CR	Can Open/Retain Current Account without any restrictions
Current Account	No	INR 5 to<50 CR & HSBC is not a lender	Can Open/Retain Current Account WITH Debits permitted only to Designated Beneficiary Account (whitelisted)
Current Account	No	INR 5 to<50 CR & HSBC is a lender	Can Open/Retain Current Account without any restrictions
Current Account	No	=>INR 50 CR & HSBC is not a lender	Cannot Open/Retain Current Account
Current Account	No	=>INR 50 CR & HSBC is a lender	Can Open/Retain Collections Account WITH Debits permitted only to Designated Escrow Beneficiary Account (whitelisted)

For accounts with HSBC India
Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	Yes
Total Exposure with other banks	As per bureau
Action	Cannot Open/Retain Current Account

Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	No
Total Exposure with other banks	<INR 5 CR
Action	Can Open/Retain Current Account without any restrictions

Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	No
Total Exposure with other banks	INR 5 to<50 CR & HSBC is not a lender
Action	Can Open/Retain Current Account WITH Debits permitted only to Designated Beneficiary Account (whitelisted)

Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	No
Total Exposure with other banks	INR 5 to<50 CR & HSBC is a lender
Action	Can Open/Retain Current Account without any restrictions

Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	No
Total Exposure with other banks	=>INR 50 CR & HSBC is not a lender
Action	Cannot Open/Retain Current Account

Existing HSBC customers	Current Account
Credit Card (CC)/Overdraft (OD) with other banks	No
Total Exposure with other banks	=>INR 50 CR & HSBC is a lender
Action	Can Open/Retain Collections Account WITH Debits permitted only to Designated Escrow Beneficiary Account (whitelisted)

For overdraft with HSBC linked to current accounts
Overdraft with HSBC, linked to Current Accounts {Smart Money Account (SMA)/Smart Money International Account (SIA) and Personal Line of Credit (PLOC)}	Total Exposure with banking system	Action
Existing CC/OD or opening a new CC/OD	<10% exposure with bank system	Open/Retain CC/OD WITH Debits permitted only to Designated Beneficiary Account (whitelisted)
Existing CC/OD or opening a new CC/OD	=>10% exposure with bank system	Can Open/Retain the CC/OD

For overdraft with HSBC linked to current accounts
Overdraft with HSBC, linked to Current Accounts {Smart Money Account (SMA)/Smart Money International Account (SIA) and Personal Line of Credit (PLOC)}	Existing CC/OD or opening a new CC/OD
Total Exposure with banking system	<10% exposure with bank system
Action	Open/Retain CC/OD WITH Debits permitted only to Designated Beneficiary Account (whitelisted)

Overdraft with HSBC, linked to Current Accounts {Smart Money Account (SMA)/Smart Money International Account (SIA) and Personal Line of Credit (PLOC)}	Existing CC/OD or opening a new CC/OD
Total Exposure with banking system	=>10% exposure with bank system
Action	Can Open/Retain the CC/OD

Customers impacted as per the guidelines of this circular are being intimated by the Bank.

High value Real Time Gross Settlement (RTGS) transfers are now available round the clock

The RTGS facility through Personal Internet/Mobile Banking for amount exceeding INR 2 lac is now available round the clock! All online RTGS transfer request will be processed on the same day. Any future dated or recurring transfer requests to an account outside HSBC using NEFT/RTGS will be processed at approx. 01:00 AM on your requested day. Any Future dated or recurring transfer requests within HSBC accounts will be processed approx. at 07:30 AM on your requested day and if the request day falls on a non-working day, will be processed on the following working day. We request you to take note of this and maintain sufficient account balance for a successful transfer.

Discontinuation of Foreign Instrument Demand Drafts – EUR & GBP

Please be advised that HSBC India shall not be issuing demand drafts in GBP & EUR effective 30 September 2020.

Customers are requested to take note of the same. For any clarifications, please feel free to contact our Phone Banking service or the nearest HSBC branch in India.

NEFT future date or recurring transfers

All NEFT future dated or recurring transfers requested through Personal Internet/Mobile banking which fall on a non-working day shall now be processed on the same non-working day (i.e. second and fourth Saturdays of every month, Sundays & public holidays).

Enhancing Security of Card transactions

The Reserve Bank of India (RBI) has issued guidelines on Enhancing Security of Card Transactions to ensure security of your card and prevent misuse. In line with these guidelines, all newly issued cards and reissued cards are to be disabled for Online (Card not Present), Contactless and International usage.

Further, transaction types which have not been used for Online (card not present), Contactless or International transaction over a prolonged period, are to be disabled.

If you wish to enable or disable these transaction types or change the transaction limits for these features, do send us a secure message via HSBC Personal Internet Banking.

For more information, refer below FAQ's on Credit Cards and Debit Cards.

FAQ's – Credit Cards

I have received a new HSBC Credit Card. Can I use my new HSBC Credit Card for an Online transaction or Contactless purchase or an International transaction once it is activated?

For security reasons, your new card is sent in a de-activated state. Online, Contactless and International transactions are currently been disabled for your new card. As a part of the card activation process, we will also seek your consent to enable these transaction types. With this consent, you will be able to use your card at an ATM, online, at Point of sale internationally and also where Contactless payment mode is available.
Can I change the transaction limits on my HSBC Credit Card?

Yes, you can change the transaction limits for Point of Sale, ATM and Online payments subject to these being within your overall credit card limit.
However, the maximum limit for Contactless can only be INR2,000 per transaction for Domestic and INR5,000 per transaction for International transactions.
How can I enable/disable transaction types or change transaction limits on my HSBC Credit Card?

You can enable/disable transaction types or change transaction limits for your HSBC Credit Card by sending us a secure message using the subject line "Credit card set transaction limits" via HSBC Personal Internet Banking. We will set your card transaction limits as per your choice subject to these being within the overall credit card limit.
You may also choose to enable or disable card transactions on ATM, Point of sale, Online, Contactless or International transactions.
Please mention last 4 digits of your HSBC Credit Card, transaction type and transaction limit in your request.
Example, to enable Contactless usage on card ending with 6789, the message will be "6789 Contactless"
Example, to set a limit of INR20,000 for Online on card ending with 6789, the message will be "6789 Online INR20,000".
I am unable to use my existing HSBC Credit Card for a Contactless transaction. Can I enable my card for Contactless usage?

Yes, If your existing HSBC Visa Credit Card has VISA Paywave logo then you can enable the Contactless feature by sending a secure message through your Internet Banking using subject line "Credit card set transaction limits".
The maximum limit for Contactless can only be INR2,000 per transaction for Domestic and INR5,000 per transaction for International transactions.
If your existing HSBC Visa Credit Card does not have the VISA Paywave logo, then you could send secure message for Credit card replacement. Terms & Conditions apply.

FAQ's – Debit Cards

I have received a new HSBC Debit Card. Can I use my new HSBC Debit Card for a Contactless purchase or an International transaction once it is activated?

For security reasons, your new card is sent in a de-activated state. Contactless and International transactions are currently disabled for your new card. Once you have activated your card successfully, you will be able to use your card for domestic ATM, Point of Sale including Online channels with limits as specified in the proposition. If you had requested for International usage, then it will be enabled too.
HSBC India Debit Cards linked to Non-Resident Ordinary (NRO) account or Power of Attorney (POA) Debit Card linked to HSBC India NRE account will have access only to HSBC India ATMs, ATMs affiliated to the Visa network and Visa merchant outlets in India.
Can I change the transaction limits on my HSBC Debit Card?

Yes, you can change the transaction limits for Point of Sale including Online transactions and ATM, subject to these being within your overall card limit as specified in the proposition.
However, the maximum limit for Contactless can only be INR2,000 per transaction for Domestic and INR5,000 per transaction for International transactions.
How can I enable/disable transaction types or change transaction limits on my HSBC Debit Card?

You can enable/disable transaction types or change transaction limits for your HSBC Debit Card by sending us a secure message using the subject line "Debit card set transaction limits" via HSBC Personal Internet Banking. We will set your card transaction limits as per your choice subject to these being within the overall card limit as specified in the proposition.
You may also choose to enable or disable card transactions on ATM, Point of sale including Online, Contactless or International transactions.
Please mention last 4 digits of your HSBC Debit Card, transaction type and transaction limit in your request.
Example, to enable Contactless usage on card ending with 6789, the message will be "6789 Contactless".
Example, to set a limit of INR20,000 for ATM on card ending with 6789, the message will be "6789 ATM INR20,000".
My old card was damaged and I have received a new HSBC Debit card. Can I use my new HSBC Debit Card for a Contactless purchase or an International transaction once it is activated?

For security reasons, your new card is sent in a de-activated state. Once you have activated your card successfully, you will be able to use your card for domestic ATM, Point of Sale including Online channels with limits as specified in the proposition. If you had used your old card for a Contactless purchase and International transaction, then these features will also be enabled on your new card too.
How can I opt for International usage on your Debit Card?

Please note that, only NRE and Resident account holders can opt for International transactions. You can send a secure message or walk into the nearest HSBC branch in India to opt for the same.
I am unable to use my existing HSBC Debit Card for a Contactless transaction. Can I enable my card for Contactless usage?

Yes, If your existing HSBC Visa Debit Card has VISA Paywave logo then you can enable the Contactless feature by sending a secure message through your Internet Banking using subject line "Debit card set transaction limits".
The maximum limit for Contactless can only be INR2,000 per transaction for Domestic and INR5,000 per transaction for International transactions.
If your existing HSBC Visa Debit Card does not have the VISA Paywave logo, then you could send secure message for Debit card replacement. Terms & Conditions apply.

National Electronic Fund Transfer (NEFT) transactions initiated through Savings Account

From 01 January 2020, customers will not be charged for National Electronic Fund Transfer (NEFT) transactions initiated from their savings account using Personal Internet Banking and Mobile Banking platform.

National Electronic Funds Transfer (NEFT) is now available 24*7

NEFT facility using HSBC Personal Internet and Mobile banking is now available round the clock! All online transfer requests will be processed on the same day. All NEFT requests for a future date transfer or recurring transfers scheduled to be processed on a non-working day (i.e. second and fourth Saturdays of every month, Sundays & public holidays), shall be processed on the next working day.

Revision in late payment charges for HSBC credit cards

The late payment charges on your HSBC Credit Card are being revised effective 01 January 2020 as follows:
Existing Late Payment Charges	Revised Late Payment Charges
50% of the Minimum payment due (MPD) Subject to minimum fees of INR400 and maximum fees of INR750 per month	100% of the Minimum payment due (MPD) Subject to minimum fees of INR250 and maximum fees of INR950 per month

The late payment charges on your HSBC Credit Card are being revised effective 01 January 2020 as follows:
Existing Late Payment Charges	50% of the Minimum payment due (MPD) Subject to minimum fees of INR400 and maximum fees of INR750 per month
Revised Late Payment Charges	100% of the Minimum payment due (MPD) Subject to minimum fees of INR250 and maximum fees of INR950 per month

Please note that the late payment charge is levied only if the minimum payment due is not paid by the due date.

Illustrative examples of how late payment charges are calculated

Assume you receive a statement for the period 16 October – 15 November, with a payment due date of 07 December. Payment of Minimum Payment Due (MPD) is required to be received in the card account by the payment due date (07 December) to ensure that no late payment fees are levied. Late payment fees will be levied as per the illustration in the table given below:
MPD	Late payment charges	Description
100	250	100% of MPD i.e. on 100 is 100. Since the minimum fee is 250, the late payment fee levied will be 250
250	250	100% of MPD i.e. on 250 is 250, hence the late payment fees levied would be 250
500	500	100% of MPD i.e. on 500 is 500, hence the late payment fees levied would be 500
1,000	950	100% of MPD i.e. on 1,000 is 1,000. Since maximum fee is 950, the late payment fee levied would be 950

Assume you receive a statement for the period 16 October – 15 November, with a payment due date of 07 December. Payment of Minimum Payment Due (MPD) is required to be received in the card account by the payment due date (07 December) to ensure that no late payment fees are levied. Late payment fees will be levied as per the illustration in the table given below:
MPD	100
Late payment charges	250
Description	100% of MPD i.e. on 100 is 100. Since the minimum fee is 250, the late payment fee levied will be 250

MPD	250
Late payment charges	250
Description	100% of MPD i.e. on 250 is 250, hence the late payment fees levied would be 250

MPD	500
Late payment charges	500
Description	100% of MPD i.e. on 500 is 500, hence the late payment fees levied would be 500

MPD	1,000
Late payment charges	950
Description	100% of MPD i.e. on 1,000 is 1,000. Since maximum fee is 950, the late payment fee levied would be 950

The revised feature mentioned above will be applicable from 01 January 2020.

Important changes to our Internet and Mobile Banking services

Important changes to our Internet and Mobile Banking services (PDF, 131 KB) Download

Important Information on Tax Deducted at Source (TDS) on Cash Withdrawals

Extract

The provisions of Section 194N of the Income-tax Act, 1961 have been amended vide Finance Act 2020. The amended provisions are applicable from 01-July-2020. Pursuant to the amendment, the provisions of section 194N have been extended to cash withdrawals in excess of INR 2 M during the financial year, where the Bank customer has not filed tax returns for three immediately preceding financial years for which due date of filing under section 139 (1) of Act has expired.

What you need to know

In such cases, Tax deduction at source (TDS) @ 2% will apply if the cash withdrawal amount does not exceed INR 10 M. In case cash withdrawal exceeds 10 M, TDS @ 5% will apply. Where the customer is a non-resident, the TDS amount will be increased by surcharge and cess. Where no permanent account number (PAN) is available, the higher TDS of 20% will apply. The existing provision of TDS @ 2% on cash withdrawal exceeding 10 m will continue to apply subject to the above.

What you need to do

In order to determine the tax return filing status of the customers, Bank would henceforth use the ITR Compliance portal prescribed by the Tax Authorities. Obtaining physical declarations/email declarations would be discontinued for all customers with an exception to the following Newly formed companies (ie: Companies in existence for less than 3 years) should submit the attached declaration.

This TDS shall be recovered from your account. Please ensure your account is adequately funded.

For any queries

Call HSBC Phone Banking or contact your Relationship Manager Visit your nearest HSBC India branch

Declaration (PDF, 402 KB) Download

For any queries

Call HSBC Phone Banking or contact your Relationship Manager
Visit your nearest HSBC India branch

Relocation of Lower Parel Branch

Relocation of Lower Parel Branch (PDF, 154 KB) Download

Forex (FX) retail platform

The Reserve Bank of India vide notification RBI/2018-19/217 FMRD.FMD.16/02.03.225/2018-19 dated June 20, 2019 have notified the introduction of an electronic trading platform for buying/selling foreign exchange by bank customers. The platform, FX Retail, has been rolled out by Clearing Corporation of India Ltd. Customers who would like to get onboarded to the platform with HSBC as a settlement bank can submit their registration request at the platform. Customers can obtain further details about the platform on the CCIL website (https://www.ccilindia.com).

Mobile Text Banking service withdrawal

Our Mobile Text Banking service which enables you to know your HSBC account balance and latest 5 transactions by sending an SMS to 9611124722 will no longer be available from 15 July 2019. You can continue to conveniently obtain these details using HSBC Personal Internet and Mobile banking or by calling HSBC Phone Banking.

Revision in the HSBC Advance eligibility criteria for customers under the Corporate Employee Programme (CEP) from 1 July 2019

Corporate Employee Program Eligibility Criteria (PDF, 135 KB) Download

Notice for Customers traveling to Nepal & Bhutan

As per RBI Notification no RBI/2018-19/144 A.P. (DIR Series) Circular No. 24 dated 20 March 2019 on Export and Import of Indian Currency, it has now been decided that an individual travelling from India to Nepal or Bhutan may carry Reserve Bank of India currency notes in Mahatma Gandhi (New) Series of denominations ₹200/- and/or ₹500/- subject to a total limit of ₹25,000/- Instructions regarding currency notes of Government of India and Reserve Bank of India for any amount in denominations up to ₹100/- shall continue as hitherto.

Relocation of Andheri Branch

Relocation of Andheri Branch (PDF, 414 KB) Download

SBI Merger

Kind Attention : All Account Holders – Changes in branch IFSC codes due to merger Of 5 State Bank Of India (SBI) subsidiaries with SBI

Dear Customer, post the merger of State Bank of Travancore, State Bank of Patiala, State Bank of Bikaner and Jaipur, State Bank of Mysore and State Bank of Hyderabad with the State Bank of India (SBI), their branch IFSC codes have changed to SBI IFSC codes. For fund transfers to an account held with any of these banks, please use the SBI IFSC codes. Do provide fresh standing instructions towards payment to any of these banks with the SBI IFSC codes.

Withdrawal of non-CTS cheque clearing

The RBI has advised complete withdrawal of non-CTS cheque clearing facility from 30 June 2017. Post this date non CTS cheques will not be honored. If you hold cheque books which were issued prior to 31 March 2012, please destroy the same and request for a new cheque book.

Withdrawal of Portfolio Investment Services

We are withdrawing the 'Portfolio Investment Service (PIS)' accounts from 28th December 2016. We have written to existing PIS customers with the relevant details / forms, requesting them to close their PIS accounts. We regret the inconvenience caused and thank you for banking with us.

Emergency encashment services discontinued

Clients with a Global Premier relationship, without a Premier account in Brazil:

On August 3rd, 2015 HSBC Group announced the signing of an agreement to sell its business in Brazil to Bradesco Group.

Please be advised that the sale of HSBC Bank Brasil S/A - Banco Múltiplo, HSBC Serviços e Participações Ltda. and controlled subsidiaries was approved on June 8, 2016. Bradesco and HSBC plan to complete the Transaction early in July.

We would like to take this opportunity to advise that as of July 1st, 2016, you will no longer be recognized as Global Premier clients in Brazil. This means you will not have access to HSBC's exclusive services such as emergency encashment and services in branches when you travel to Brazil. Additionally, the use of HSBC or non HSBC ATMs in Brazil will be subject to fees and conditions as stated in your Card service guide and applicable FEMA Regulations.

Your debit card is secured

It has been widely reported in the media that a large number of cards may have been impacted due to use at a certain bank's ATM.

We assure you that there is no need to panic as the bank has taken necessary action to safeguard your interest. Our processes are stringent which help us in keeping your card secure.

We have sent individual alerts through SMS and email to certain customers where the card information may have been at a significant risk and had requested them to change their PIN immediately by any of the following ways:

At any HSBC ATM
Apply for a new PIN through PhoneBanking or through Online Banking
Apply for the PIN at any HSBC branch

Debit Card Enhancements

PIN validation for point of sale transactions at merchant establishments

As an enhanced security feature on debit cards, with effect from 1st December 2013, all HSBC India Debit Cards will mandatorily require PIN validation for point of sale transactions at merchant establishments. This is in line with RBI guidelines.

Do take note of the below mentioned important safety requirement in relation to PIN usage:

Your debit card PIN is your exclusive password and provides enhanced security to card transactions. It should not be written down or shared verbally with anyone, even if specifically asked for at merchant establishments.
When you enter the PIN on the card machine, please ensure that an observer cannot obtain your PIN by watching you while you key it in.

Added security feature for international transactions

Your card will continue to provide you with the privileges as earlier, with an added security feature for international transactions only. For all international transactions, online and at point of sale, transaction limits have been set up . Details of the per transaction limit applicable on your debit card have been stated in the recent communication sent to you. The limit is applicable for:

Existing magnetic stripe cards
Chip embedded card used without PIN functionality i.e. as a magnetic stripe card

Your HSBC debit card continues to be globally valid; however, you also have the option to set up your debit card for domestic use only by:

Submitting the "Local / International Card Usage Form" at the nearest HSBC Branch in India. The request form can be downloaded from the quick access section on our website www.hsbc.co.in or
Call HSBC India Phone Banking or
Send us a secured message through Online Banking

Click here for FAQs on Debit Cards

Depository Accounts Rights and Obligations

Securities Exchange Board of India (SEBI) has taken a number of steps to simplify the account opening and Know Your Customer (KYC) process in the securities markets.

In continuation of the efforts in the same direction, SEBI has decided to replace the existing Beneficial Owner-Depository Participant Agreement with the document "Rights and Obligations of the Beneficial Owner and Depository Participant". This document is mandatory and binding on all existing and new Clients and Depository Participants.

Read the "Rights and Obligations of the Beneficial Owner and Depository Participant (PDF, 27 KB)".

Important information on Tax Deducted at Source (TDS)

Under section 194A of the Income Tax Act, TDS at the rate of 10 percent would be applicable on interest on fixed deposit to a resident exceeding INR40,000. However, in case of resident senior citizen, the threshold is INR50,000.

In case of non-residents, rates as per DTAA would apply if the customer provides Tax Residency Certificate, Form 10F and customer declaration. In case of non-submission of the mentioned documents, TDS rate of 30% (plus applicable surcharge and cess) would apply.

TDS e-certificates

In addition to receiving quarterly TDS certificates at your mailing address, kindly note effective 01 January 2013, you can also log on to HSBC India Personal Internet Banking to view and download your quarterly TDS e-certificate by following the steps given below :

Step 1 - Login to your HSBC India Personal Internet Banking

Step 2 - Go to the 'Statements and certificates' tab from the Quick links

Step 3 - Select the Statement type as 'TDS Certificate' under Statement selection

Step 4 - Choose the Account to view/download the TDS Certificate

Going forward, TDS e-certificates will be made available after the end of every quarter.

Discontinuation of acceptance of Traveller's cheques

Please be advised that HSBC India will cease to accept Traveller's cheques (TCs) for encashment or credit to the HSBC India account with effect from 18 December 2013.

Customers are requested to take note of the same and make alternate arrangements as may be necessary for the encashment of any Traveller's cheques held by them. For any clarifications, please feel free to contact our Phone Banking service, the nearest HSBC branch in India or your Commercial Banking Relationship Manager.

Requirement to disclose purpose of deposit & withdrawal on Non-resident account

Non Resident customers are required to mention the purpose of withdrawal for cheque issuances under the "Purpose Declaration" section on the cheque leaf or on the reverse of the cheque leaf. Additionally, for any cash or cheque deposits, Non Resident customers should continue to mention the source of funds on the deposit slip

Application Supported by Blocked Amount (ASBA)

Attention Investors :

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

HSBC has introduced the ASBA facility, a hassle free way to invest in Initial Public Offerings (IPOs).

ASBA is an application for subscribing to an issue, containing an authorisation to block the application money in a bank account. The Bank shall then block the application money in the bank account specified in the ASBA, on the basis of an authorisation to this effect given by the account holder in the ASBA. The application money shall remain blocked in the bank account till finalisation of the basis of allotment in the issue or till withdrawal/ failure of the issue or till withdrawal/ rejection of the application, as the case may be. Once the basis of allotment is finalised, the Registrar to the Issue shall send an appropriate request to the Bank for unblocking the relevant bank accounts and for transferring the requisite amount to the issuer's account. In case of withdrawal/ failure of the issue, the amount shall be unblocked by the Bank on receipt of information from the pre-issue merchant bankers.

By using ASBA customer will continue to earn interest during the application processing period and finalization of the bid. The Bank will mark a lien on your account to the extent of the application

An Investor is eligible to apply through the ASBA process, provided he/she:

In Public Issues:

Is from any of the approved categories eligible to apply for an IPO, as per SEBI guidelines.
Is maintaining a Savings Bank or a Current Account with HSBC.
Is maintaining a Demat Account with any of the DPs along with a valid Permanent Account Number (PAN)
Is maintaining a sufficiently clear balance in his/her Savings Account or Current Account (excluding Overdraft Account) for application money.

In Rights Issues:

Holds shares in dematerialized form and has applied for entitlements and / or additional shares in the issue in dematerialized form.
Has not renounced his/her entitlements in full or in part.
Is not a renouncee to the Issue.
Is from any of the approved categories eligible to apply for an IPO, as per SEBI guidelines.
Is maintaining a Savings Bank or a Current Account with HSBC.
Is maintaining a Demat Account with any of the DPs along with a valid Permanent Account Number (PAN)
Is maintaining a sufficiently clear balance in his/her Savings Account or Current Account (excluding Overdraft Account) for application money.

An Investor can apply for ASBA through HSBC by way of a Physical application:

Visit the nearest designated HSBC Bank branch.
ASBA bid-cum application forms are available for download and printing, from websites of the Stock Exchanges which provide electronic interface for ASBA facility i.e. Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
HSBC Bank account number, PAN Details, Demat account particulars, etc. need to be filled in the ASBA application form of the IPO and submitted at any of the designated branches.
The customer shall be responsible for maintaining sufficient funds equivalent to the IPO application amount in his/her account and for furnishing correct & accurate details in the ASBA application form of the IPO.
In case of insufficient amount in the bank account or any discrepancy in the application form, the bank shall reject the IPO application and shall not be able to send the bid to the stock exchange.
An Investor can also modify, revise or delete the bid within the bidding period.
An Investor can make a maximum of 5 applications from a single deposit account.

Most Important Terms & Conditions

An investor should be from the approved category as per SEBI guidelines.
An investor should maintain a Savings Bank or Current Account with HSBC.
An investor should have a Demat account with any of the DP.
An investor should have Permanent Account Number (PAN).
An investor should have sufficient clear balance in his/her Savings Bank or Current account (excluding overdraft account) for application money.

Cut off time - During the IPO period, customers can submit their ASBA applications at any of the Bank's designated branches till 1 pm from Monday to Saturday (on all working days)

Complete list of Designated Branches (PDF, 35 KB)

Basel - Pillar 3 Disclosures

Threshold limit for fixed deposit

With effect from June 2015

The threshold limits (i.e. ₹10,000) for fixed deposit interest under section 194A of the Act considered for the purpose of deduction of tax by the banking company is computed at the branch level.

As per provisions of budget 2015, w.e.f. 01 Jun 2015, the said threshold limits would be considered at the customer level rather than at the branch level.

Aadhaar Guidelines

For existing customers:

As per the RBI KYC Master Direction dated 20 April 2018, existing customers need to conduct e-KYC i.e biometric or OTP based authentication of Aadhaar with Unique Identification Authority of India (UIDAI). Customers whose Aadhaar was updated in bank records without OTP or biometric authentication would need to re-authenticate their Aadhaar using either of these e-KYC modes.

Here is how you can complete e-KYC authentication of Aadhaar for our records.

Visit our website www.hsbc.co.in
Click on the 'Update Aadhaar' link under 'Quick Access' menu option
Select the appropriate customer category (1) Retail Individual OR (2) Corporate Connected person
Select if you are (1) a new customer OR (2) an existing customer
Enter details of Aadhaar and PAN and enter captcha
You will receive an OTP on your mobile number registered with UIDAI
Enter the OTP to authenticate your Aadhaar with UIDAI
You will view a confirmation message post authentication

Update Aadhaar at HSBC branch

You may also visit the nearest HSBC India branch to conduct e-KYC authentication of your Aadhaar

For new customers:

As per Gazette notification from Government of India dated 01 June 2017 and subsequent RBI Know Your Customer (KYC) Master Direction dated 20 April 2018, e-KYC i.e. biometric or OTP based authentication of Aadhaar is mandatory for individuals and persons associated with legal entities, opening a new account. This guideline is applicable to –

"Resident"* individual opening a new account or applying for a credit card.

Resident Individual who is an authorized signatory or the power of attorney holder related to any legal entity. Beneficial owners of a legal entity also need to submit Aadhaar but e-KYC is not required.

Virtual ID: UIDAI has introduced a 16-digit identification number called Virtual ID, as an alternative to Aadhaar number to verify an individual's identity. Individuals holding Aadhaar can generate Virtual ID for themselves on UIDAI's portal. You may submit your Virtual ID instead of Aadhaar for the purpose of authentication.

* "Resident", as defined under the Aadhaar Act, means an individual who has resided in India for a period or periods amounting in all to one hundred and eighty-two days or more in the twelve months immediately preceding the date of application for enrolment for Aadhaar."

Misuse of Logos of Commercial Banks by Fraudulent Websites

The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)'s official website is www.hsbc.co.in

HSBC does not permit any non-HSBC websites or third party websites to use its logo in any communication asking people to make deposits with us. We therefore, advice you not to disclose your bank account details on any website which claims to represent HSBC or its officials promising to be the Customer Service Points (CSPs)* of HSBC or to have a banking relationship with HSBC for the purpose of collection of deposits.

In case you have disclosed your bank account details on any such fraudulent sites for placing deposits with HSBC, we strongly recommend that you report the matter to the police at the earliest.

HSBC endeavours to raise awareness on the risks associated with such financial scams and we will be grateful if you bring any such suspicious activities to our notice.

HSBC cannot be held responsible if its name, logo and address are misused on other non-HSBC websites or third party websites posing as CSPs and which are intended to defraud public. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of HSBC or its officials, please call on HSBC PhoneBanking or visit the nearest HSBC India branch before taking any further action.

* CSPs are banking outlets run through outsourced agencies for carrying out limited transactions and sourcing of business.

Policy on Limited Liability of customers (Debit and Credit Cards, UPI, Internet Banking, Mobile Banking)

Policy on Limited Liability of Customers (Debit and Credit Cards, UPI, Internet Banking and Mobile Banking) Updated as of July 2023 (PDF, 533 KB) Visit the HSBC India website Download

How to report unauthorized electronic Banking transactions

You can report unauthorized electronic banking transactions carried out over Internet Banking, Mobile Banking, Unified Payments Interface (UPI), ATM, Point of Sale etc. & block your HSBC Debit or Credit card in the following ways:

Call our India toll free number 18602662667 if you are calling within India or PhoneBanking if you are calling from overseas, to block your card immediately.

Send an SMS - 'BLOCK<space>HSBC<space>DC/CC*<space>Last four digits of your card number' to '575750' from your registered mobile number

Send us a secure message through HSBC Personal Internet Banking (if you have registered for it)

Visit the nearest HSBC India branch

*DC – Debit Card, CC – Credit Card

You may access the Customer transaction dispute form via the "Application Forms" section of our website

Withdrawal of EXTRA Points programme for HSBC Debit/Credit Cards

For Debit Cards

The "EXTRA Points" debit card loyalty programme will be withdrawn from 28 February 2018

You will stop earning EXTRA Points under the current programme from 1 March 2018

Your accumulated EXTRA Points will be available for redemption only till 31 March 2018

Any points not redeemed by the above date will lapse and will be unavailable for redemption thereafter

Register your HSBC Debit Card (if not already registered) to be able to redeem your accumulated points

To redeem, visit www.extrapoints.co.in/hsbc and log in with your login ID and your password

For any assistance, call the EXTRA Points toll free number 1800 209 5141 (Monday to Friday, from 9 am-6 pm) or email your query to: contact_hsbc@extrapoints.co.in
We are coming up with a new rewards programme and we will communicate the programme details shortly

For Credit Cards

You will stop earning EXTRA Points under the EXTRA Points programme from 28 February 2018. Also, the option to convert HSBC reward points to EXTRA Points will be discontinued w.e.f. 28 February 2018

The EXTRA Points earned by you will be available for redemption only till 31 March 2018

If you have registered your HSBC Credit Card for EXTRA Points programme, as of 1 April 2018 any unredeemed EXTRA Points on your HSBC Credit Card will be automatically transferred to your HSBC Credit Card rewards programme, in the ratio of 1.5 HSBC Reward Points for every 1 EXTRA Point. For example, 100 EXTRA Points transferred will be equal to 150 HSBC Reward Points

If you have not registered your HSBC Credit Card for EXTRA Points programme by 31 March 2018, any accumulated points will lapse. The EXTRA Points account will get deactivated effective 01 April 2018

Register your HSBC Credit Card by 31 March 2018 (if not already registered) to be able to redeem your accumulated EXTRA Points.

Redeem your accumulated EXTRA Points by 31 March 2018. To redeem, visit www.extrapoints.co.in/hsbc and log in with your login ID and your password

For any assistance, call the EXTRA Points toll free number 1800 209 5141 (Monday to Friday, from 9 am-6 pm) or email your query to: contact_hsbc@extrapoints.co.in

Revision of eligibility criteria for HSBC Advance under CEP effective October 01 2017

CEP Advance Notice (PDF, 509KB) Download

Revision in interest rate for Indian Rupee Savings Bank Accounts

Interest Rate for NRE/NRO/Resident Saving Accounts – 2.00% p.a. for balances up to INR10 Cr and 2.50% p.a. for balances of INR10 Cr and above, effective from 13 September 2021.

FAQs on Withdrawal of Legal Tender Character

Withdrawal of Legal Tender Character FAQs (PDF, 703KB) Download

Kind attention: Demat accountholders

Know Your Customer (K.Y.C.)for Demat account

Know Your Customer (K.Y.C.) is a one time exercise and is required while dealing in the securities markets. Please note that you can update your KYC documents at any one of the Securities. Exchange Board of India (S.E.B.I.) registered intermediaries, i.e. a broker, or a Depository Participant (D.P.) or a Asset Management Company (A.M.C.), etc. If you have updated your K.Y.C. documents at any one registered intermediary, then you need not undergo the same process of K.Y.C. update, when you approach an alternate S.E.B.I. registered intermediary.

Mobile / S.M.S. alerts for Demat account

Prevent unauthorised transactions on your Demat account. Update your mobile number with us, your Depository Participant. Receive S.M.S. alerts on your registered mobile number for all debit and other important transactions on your Demat account, directly from National Securities Depository Limited (N.S.D.L.)/Central Depository Services (India) Limited (C.D.S.L.) on the same day. Please provide your written instructions to update your number at the Demat Service Desk of your nearest HSBC India branch. This notice is issued in the interest of investors.

Initial Public Offering (I.P.O.) related information

No need to issue cheques by investors while subscribing to I.P.O. Just write the Bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

New format - Demat Delivery Instruction Slips (D.I.S.)

New format of the Demat Delivery Instruction Slips (DIS) have been sent to you recently and we urge you to use them going forward. Delivery instructions received in the old D.I.S. format would not be processed and is liable to be rejected if the same is received after 30 days of the receipt of the new DIS booklet or after 6 January 2016, whichever is earlier. For any assistance, do approach the Demat service desk at your nearest HSBC India branch.

Threshold limit for fixed deposit - w.e.f 01 Jun 2015

The threshold limits (i.e. ₹10,000) for fixed deposit interest under section 194A of the Act considered for the purpose of deduction of tax by the banking company is computed at the branch level.

As per provisions of budget 2015, w.e.f. 01 Jun 2015, the said threshold limits would be considered at the customer level rather than at the branch level.

Beware of fictitious ATM set up offers

HSBC cautions the general public not to respond to Phishing Mails with offers to set up HSBC ATMs in their premises.

It has come to our notice that fraudulent e-mails have been sent and phone calls are being made by fraudsters posing as HSBC staff promising high rentals for property to set up HSBC ATMs. Most of these offers have been made to people who own property in Eastern India.

We would like to make it known that these are fraudulent offers and are in no way endorsed by HSBC. The bank will not undertake responsibility for any losses incurred by anyone who undertakes dealings with fraudsters in response to these e-mails/ calls. If it is established that you have been targeted by fraudsters, we strongly recommend that you also report the matter to the police.

Instructions For The Post Office (P.O.) Box

N.R.I. service desk at Muscat in Oman would be shifting from Bait Al Falaj Branch to Al Khuwair branch with effect from 1 July 2018.

The new address is mentioned below for your reference:

HSBC Bank Oman S.A.O.G.
Al Khuwair Branch,
P.O Box 1727, PC 111, CPO, Seeb, SULTANATE OF OMAN
Working Hours - 8 am-2 pm (Oman Time)
Working Days - Sunday to Thursday

Email: nrioman@hsbc.com

Contact Numbers: 0096824947679, 0096824947680"

Important Notice on National Pension System (N.P.S.) by Non Resident Indians (N.R.I.)

NPS Important Notice (PDF, 154KB) Download

Important Information on the Portfolio Investment Scheme (P.I.S.) for N.R.I's

PIS Important Information for NRIs (PDF, 889KB) Download

Quarterly Savings Account Interest Payout Cycle

With effect from 1st April 2010, interest on the savings bank accounts will be calculated on daily product basis.

The interest will be credited to your account on a quarterly basis as per Retail Bank of India (R.B.I.) Master Direction on Interest on Deposits dated March 03, 2016 with effect from 01 July 2016.

Communication on important enhancements to your HSBC India Debit Card

PIN validation for point of sale transactions at merchant establishments

Your debit card PIN is your exclusive password and provides enhanced security to card transactions. It should not be written down or shared verbally with anyone, even if specifically asked for at merchant establishments.
When you enter the PIN on the card machine, please ensure that an observer cannot obtain your PIN by watching you while you key it in.

Added security feature for international transactions

Your card will continue to provide you with the privileges as earlier, with an added security feature for international transactions only. For all international transactions, online and at point of sale, transaction limits have been set up.

Details of the per transaction limit applicable on your debit card have been stated in the recent communication sent to you. The limit is applicable for:

Existing magnetic stripe cards
Chip embedded card used without PIN functionality i.e. as a magnetic stripe card

Your HSBC debit card continues to be globally valid; however, you also have the option to set up your debit card for domestic use only by:

Submitting the "Local / International Card Usage Form" at the nearest HSBC Branch in India. The request form can be downloaded from the quick access section on our website or Call HSBC India PhoneBanking or Send us a secured message through Personal Internet Banking

Notice for Customers holding Depository accounts

"Securities Exchange Board of India (S.E.B.I.) has taken a number of steps to simplify the account opening and Know Your Customer (K.Y.C.) process in the securities markets.

In continuation of the efforts in the same direction, S.E.B.I. has decided to replace the existing Beneficial Owner-Depository Participant Agreement with the document "Rights and Obligations of the Beneficial Owner and Depository Participant". This document is mandatory and binding on all existing and new Clients and Depository Participants.

Requirement to disclose purpose of deposit & withdrawal on Non resident account

HSBC's 30 Day Service Pledge

In our continuous endeavour to put our customers at the heart of everything that we do, the Service Pledge offers a 30 day free look and cancellation period to all individual customers for retail banking and wealth management products purchased from us.

From 16 September 2013, for the eligible products purchased from us during the programme period, the customer is entitled to exercise the right to terminate or withdraw from these products within 30 days of the purchase, if a customer changes his mind. He will be given a refund or waiver of charges and fees received by the bank, which are related to the purchase of the product or early termination of the same. Read on for the details on the products and the terms and conditions.

Revision of Safe Deposit Locker Rental charges

We have revised our Safe Deposit Locker rental charges, which will be applicable from 01 July 2021. The revised charges will be payable on your next rent payment date, based on the size of the Safe Deposit Locker and the type of your banking relationship.
Size	Dimension in Centimeters (cm)	For Personal Banking customers (INR)*	For HSBC Premier customers (INR)*
A/Y	(11.75 x 15.88 x 46.99)	3,500	3,200
B/Z	(15.56 x 19.69 x 46.99)	5,500	4,900
C	(11.75 x 34.29 x 46.99)	9,000	8,100
D	(18.42 x 24.77 x 46.99)	10,000	9,000
E	(15.56 x 41.28 x 46.99)	13,500	12,000
F	(26.67 x 34.29 x 46.99)	20,500	18,500
G	(18.42 x 52.39 x 46.99)	21,500	19,500
H	(31.12 x 41.28 x 46.99)	28,500	25,500
K	(40.00 x 52.39 x 46.99)	45,000	40,500

We have revised our Safe Deposit Locker rental charges, which will be applicable from 01 July 2021. The revised charges will be payable on your next rent payment date, based on the size of the Safe Deposit Locker and the type of your banking relationship.
Size	A/Y
Dimension in Centimeters (cm)	(11.75 x 15.88 x 46.99)
For Personal Banking customers (INR)*	3,500
For HSBC Premier customers (INR)*	3,200

Size	B/Z
Dimension in Centimeters (cm)	(15.56 x 19.69 x 46.99)
For Personal Banking customers (INR)*	5,500
For HSBC Premier customers (INR)*	4,900

Size	C
Dimension in Centimeters (cm)	(11.75 x 34.29 x 46.99)
For Personal Banking customers (INR)*	9,000
For HSBC Premier customers (INR)*	8,100

Size	D
Dimension in Centimeters (cm)	(18.42 x 24.77 x 46.99)
For Personal Banking customers (INR)*	10,000
For HSBC Premier customers (INR)*	9,000

Size	E
Dimension in Centimeters (cm)	(15.56 x 41.28 x 46.99)
For Personal Banking customers (INR)*	13,500
For HSBC Premier customers (INR)*	12,000

Size	F
Dimension in Centimeters (cm)	(26.67 x 34.29 x 46.99)
For Personal Banking customers (INR)*	20,500
For HSBC Premier customers (INR)*	18,500

Size	G
Dimension in Centimeters (cm)	(18.42 x 52.39 x 46.99)
For Personal Banking customers (INR)*	21,500
For HSBC Premier customers (INR)*	19,500

Size	H
Dimension in Centimeters (cm)	(31.12 x 41.28 x 46.99)
For Personal Banking customers (INR)*	28,500
For HSBC Premier customers (INR)*	25,500

Size	K
Dimension in Centimeters (cm)	(40.00 x 52.39 x 46.99)
For Personal Banking customers (INR)*	45,000
For HSBC Premier customers (INR)*	40,500

*Goods and Service Tax will be applicable as per prevalent rules

Charge for loss of key - ₹1000

Change in locker holder's name / nomination - ₹100

Blocking lockers as a result of an attachment by IT authorities - ₹500

Note: Non-refundable administration fee of ₹1,000 will be collected upfront. Please note that basis Goods and Services Tax (GST) regulations and notified GST rates, Central GST, State/Union Territory GST, or Inter-State GST, as applicable, and Cess as applicable would apply on our fees and charges.

Important Information

Issued by The Hongkong and Shanghai Banking Corporation Limited, India (HSBC). Incorporated in Hong Kong SAR with limited liability.

Conversion of magnetic stripe cards to Chip Debit cards

Dear Customers, for enhanced security and towards compliance of RBI guidelines, bank has converted all magnetic stripe ATM/debit cards to Chip enabled debit cards. We have also sent a communication to you regarding the same. In case you have not received a chip card yet from the bank, request you to contact your Relationship Manager or approach the branch manager where you hold your account or contact on HSBC PhoneBanking numbers. You can identify your Debit Card as Chip enabled Debit Cards if there is a Chip located on the face (center-left position) of the Debit Card. Also effective 01 January 2019, bank is no longer issuing ATM cards to its customers.

Deactivation of inactive Bill Payment Registrations

What you need to know

We would be deactivating all Bill Payment Registrations for which bills have not been presented for more than a year by the service provider(s). We assume that you have either moved to a different utility service provider or the payments are being made through other modes.

You can continue using our Bill Payment Services for your other active Bill Payment registrations.

What you need to do

If you wish to retain billers, for which bills have not been presented for more than a year by the service provider(s) please contact HSBC PhoneBanking by 15 March 2019.

Beyond this date, you would need to re-register the billers by contacting HSBC PhoneBanking or by logging on to HSBC Personal Internet Banking.

Withdrawal of info@hsbc.co.in email ID

All account holders

The email address 'info@hsbc.co.in' is no longer in use. If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs. In case you're still unable to find the answer to your question, you can talk to a representative by selecting the Live Chat tab on this page. Live Chat can provide general information on the products and services, but for information related to your accounts, please call HSBC Phone Banking.

There are three easy ways to raise a service request with us:

Log on to Personal Internet Banking and send us a secured email. Click here if you have already registered for internet Banking. If you wish to register, please click here.
Call HSBC Phone Banking : Our Phone Banking executives can process the following requests only when you verify your Phone Banking Pin (subject to certain conditions).
1. Change in select demographic details such as mobile number, e-mail, mailing address.
2. Request for select deliverables such as debit card, debit card Pin, credit card & credit card Pin.
3. Maintenance requests such as placement of fixed deposit, change of maturity instructions, premature withdrawal of singly held deposits.
Visit your nearest HSBC India branch.

If you wish to register a complaint, please complete an online form.

If your card has been lost or stolen or you suspect any fraudulent account activity or for any urgent matter, please contact HSBC Phone Banking.

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