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Grievance Redressal Mechanism - Demat Accounts

At HSBC, we want to make sure that you get only the best of service from us - service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not up to your expectations, here is what you can do:

Contacts for Regulatory /Stock Exchange /Depository

Regulatory /Stock Exchange /Depository Web address
Contact number
Email
Bombay Stock Exchange
https://www.bseindia.com/
91-22-22721233 / 91-22-22721234 bsehelp@bseindia.com
National Stock Exchange of India
https://www.nseindia.com/
91-22-26598100 / 66418100 nseiscmum@nse.co.in
Central Depository Services Limited
https://www.cdslindia.com/
91-22-23023333 complaints@cdslindia.com
Securities & Exchange Board of India https://www.sebi.gov.in/ 1800 266 7575 sebi@sebi.gov.in
National Securities Depository Limited
https://www.nsdl.co.in/
1800 1020 990 / 1800 224 430 relations@nsdl.co.in

Contacts for Regulatory /Stock Exchange /Depository

Regulatory /Stock Exchange /Depository Bombay Stock Exchange
Web address
https://www.bseindia.com/
Contact number
91-22-22721233 / 91-22-22721234
Email
bsehelp@bseindia.com
Regulatory /Stock Exchange /Depository National Stock Exchange of India
Web address
https://www.nseindia.com/
Contact number
91-22-26598100 / 66418100
Email
nseiscmum@nse.co.in
Regulatory /Stock Exchange /Depository Central Depository Services Limited
Web address
https://www.cdslindia.com/
Contact number
91-22-23023333
Email
complaints@cdslindia.com
Regulatory /Stock Exchange /Depository Securities & Exchange Board of India
Web address
https://www.sebi.gov.in/
Contact number
1800 266 7575
Email
sebi@sebi.gov.in
Regulatory /Stock Exchange /Depository National Securities Depository Limited
Web address
https://www.nsdl.co.in/
Contact number
1800 1020 990 / 1800 224 430
Email
relations@nsdl.co.in

Details of SEBI / NSDL Grievance Redressal mechanism

  1. In case you have any grievance relating to your DEMAT account with HSBC, you may use  our existing channels for filing a complaint.  
  2. In case you are dissatisfied with the resolution provided, you can file the dispute on SCORES, SEBI's investor grievance redressal portal https://scores.sebi.gov.in/.
  3. If you continue to remain dissatisfied with the resolution provided to you on SCORES, you can initiate dispute resolution on Smart ODR Portal via https://smartodr.in/login. You can also track the status of your case in Smart ODR portal.

For any queries, feedback or assistance, please contact Securities and Exchange Board of India Office on toll-free helpline at 1800 266 7575.
Related Link(s): www.sebi.gov.in

Monthly complaints disclosure (May 2024)

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