Bill Payment FAQs

With our bill payment facility, you can register and make online payments towards a host of billers from your designated HSBC Savings Account or Credit Card, through Personal Internet Banking (PIB), after you have enrolled them under the bill payment service.

Any customer who is registered for Internet Banking can register for the Bill Payment System as explained in the below question 'How do I register for a biller?'.

You can select any biller available from 11 biller categories (Prepaid & Post-paid Mobile, DTH, Water, Gas, Electricity, Broadband, Landline, Insurance, Mutual Fund & Credit cards) under the ‘Add Biller’ section on Personal Internet Banking (PIB).

You need to add each biller to 'Your biller' list on PIB before you can begin making bill payments. Please click on the 'Pay Bills' option and then 'Add Biller' option in to register for billers. You will need to provide your consumer reference number when you register.

A Consumer Reference Number/Customer ID/Subscription ID is the unique identification number assigned to you by each biller/payee, which would appear on the bill received by you. For example, with MTNL your telephone details would be your Consumer Reference Number. During the registration process, you should keep your current bills handy as the Consumer Reference Number is required while registering the billers.

Your requests for registration are shared with respective billers for validation. The time required to activate varies with each biller.

You will receive an email on your registered email ID and SMS on your registered mobile number confirming the registration of your biller/s. Please begin paying your bills only after receipt of such confirmation.

You will get an SMS & email alert on your registered mobile number & email address once the payment has been processed. Please ensure your mobile number and email address are updated with us.

No, we do not charge any fees for this service.

You will be able view your bill details before making payment to biller. Please note, this functionality is only available for billers who present the bills e.g. electricity, water and gas.

In case you have changed your mobile network service provider of your registered mobile number on the bill pay system, (through the Mobile number portability 'MNP' option or otherwise), you will need to de-register and then re-register the new mobile network service provider through the 'Add Biller' option on Personal Internet banking.

Setting up a new SI (Standing Instruction) for your added billers will be available from Q2’2020. However, your existing SIs will continue to get processed.

You can de-register a standing instruction (SI) through by reaching out to HSBC PhoneBanking. This will ensure no further bills are processed for the biller. However, if you have already made a payment using one-time payment option in personal internet banking, you will have to get in touch with the biller directly to check if the biller supports cancellation of payment.

If you are looking for information about our products or services or have other queries, please refer to our comprehensive FAQs. In case you’re still unable to find the answer, you can connect with a representative by selecting the Live Chat tab on our website www.hsbc.co.in. Live Chat can provide general information on the products and services, but for information related to your accounts, please call HSBC PhoneBanking.