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What is a global concierge service?

A global concierge service can help you with various tasks, from travel and restaurant reservations to booking concert tickets.

If you’re busy and travel frequently, using a concierge service means you can save time by getting someone else to make arrangements for you.

With HSBC Premier, you can access our global concierge service with a dedicated team to make your life easier.

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How do concierge services work?

Concierge services use a wide network of local or international partners to handle a wide variety of enquiries.

The team is reachable on a 24-hour toll-free line. Once you’ve contacted them, a dedicated concierge is assigned to handle your request. You’ll get personalised assistance and updates along the way, and confirmation once the task has been completed.

Types of services

Here are some of the ways you can make the most of the concierge services:

Travel

  • Airport meet and assist at domestic and international airports
  • Airport lounge access
  • Car rentals and bookings for airport pick-ups and drops
  • Travel and staycation planning
  • Flight and accommodation bookings
  • In-trip support and pre-trip information
  • Luxury car and limousine referral and reservation assistance

Events

  • Access to iconic global events
  • Developing, managing and executing exclusive VIP experiences at events across the world
  • Special VIP seats
  • Hospitality packages
  • Special RSVP events

Shopping and gifting

  • Premium gifting options with delivery across the globe

Healthcare and wellness

  • Health and fitness centre privileges and benefits, including consultations
  • Daily diet management and exercise programmes

Luxury dining and spa

  • Exclusively curated benefits and discounts on restaurants in India
  • Premium benefits with spa partners across India

Benefits of concierge services

A concierge service is there to make routine tasks easy. Here are some of the ways it can help:

Saves you time

It’s a lot easier to call someone than to spend your precious time researching a travel destination or trying to get hold of a popular restaurant to secure a table.

Exclusive benefits

You can get premium travel experiences like priority reservations at hotels or restaurants and preferential treatment.

VIP and exclusive access

You could get exclusive access to music concerts, shows, premiers and other iconic global events. You could even score VIP entry and hospitality services.

Emergencies

A concierge service can be really helpful with issues such as missed flights, lost luggage and medical emergencies – especially when you’re in a foreign country.

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Things to consider

The global concierge is best enjoyed with realistic expectations, keeping in mind that it operates within some rules and laws. It may not always get you a table at the trendiest restaurant or a ticket to a sold-out concert, despite the team’s best effort.

The service can’t handle every request by itself and may refer you to a service provider better equipped to handle your needs.

What else?

The HSBC Premier concierge service is available for all active and qualified HSBC Premier customers.

To find out whether you're eligible for this service, please see our terms and conditions.

Contact our global concierge service team

Phone (within India): 1800 210 0291

Email: myglobalconceirge@aspirelifestyles.com 

Or speak to your Relationship Manager.

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Disclaimer

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