Accounts Service Charge and Terms

Remittances Fees and service charges.

National Electronics Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS) service charges effective 01 July 2019.

Current Accounts can be opened by individuals, sole proprietorship concerns, partnership firms, private, public limited companies, associations, clubs, societies, trusts or other institutions, upon being introduced in a manner satisfactory to the Bank. The account can be opened either singly or jointly, with one or more persons as permitted by the regulatory guidelines. A joint account can be operated either jointly or severally as arranged with the Bank. The arrangement decided upon will also hold for survivor/s. The accountholders can also authorise a person to operate an account on his, their behalf by providing a Power of Attorney to him / her. In line with Reserve Bank of India (RBI) requirements, passport sized photographs of all accountholders / authorised signatories will have to be submitted to the Bank along with other documentation for opening a new account (as defined in the Account Opening Form).

1. Cash withdrawals should only be made on the printed cheque slips supplied by the Bank and or through Automated Teller Machines (ATMs). The Bank reserves the right to apply the service charge based on the number of transactions made during the month as per the Tariff. The account should not be overdrawn nor should cheques be drawn against funds in due course of realisation unless special arrangements have been made with the Bank.
2. You may make withdrawals from your Current Account at our counter during business hours of our branch.
3. Before a withdrawal, you have to produce satisfactory evidence of your identity, if requested by us, and evidence of your authority.
4. Payment to Third party: Payment by us to a person producing satisfactory evidence of his identity and, if requested by us, a withdrawal form which appears to be signed or chopped by you or according to your authorisation has the same effect as if made to you personally. By making that payment, we discharge all our liabilities to you or any other person with respect to the amount paid.

Interest payable on credit balances in current accounts are governed by interest rate directives of the RBI and currently no interest is payable on credit balances in current accounts.

Deposits in the account do not attract any interest. Customers will repay to the Bank on demand and the amounts of overdrafts which the Bank may grant from time to time in the account together with the interest accrued thereon. This should not be construed as an agreement, either expressed or implied, that the Bank is bound to grant any overdraft facility whatsoever. For overdrawn accounts, interest is charged at prevailing interest rates on the daily outstanding in the accounts. In the absence of any special arrangements, the Bank is not required to honor any cheques drawn by the accountholders if in doing so the account would become overdrawn and in these circumstances the Bank reserves the right to debit the account with the charge for each returned cheque.

A savings account maybe opened by one or more persons approved by the Bank. Savings Accounts can only be opened by non-profit making Trusts / Hindu Undivided Families besides individuals. A joint account can be operated either jointly or severally as arranged with the Bank. The arrangement decided upon will also hold for survivors. The account holder(s) can also jointly authorise a person to operate an account on his / their behalf by providing a Power of Attorney on the account. In line with RBI requirements, passport sized photographs of all accountholders will have to be submitted to the Bank along with other documentation for opening a new account.

1. Cash withdrawals should only be made on the printed cheque forms supplied by the Bank or through ATMs. The Bank reserves the right to apply the specified service charges as stipulated in the printed Tariff. The account should not be overdrawn nor should cheques be drawn against funds in course of realisation.
2. Where a Savings Account is closed during an interest period whether by you or by us for any reason, interest is payable only up to the last calendar day before closure.
3. You may make withdrawals from your Savings Account at our counter during business hours of our branch.
4. Before a withdrawal, you have to produce satisfactory evidence of your identity, if requested by us, and evidence of your authority.
5. Payment to Third party: Payment by us to a person producing satisfactory evidence of his identity and, if requested by us, a withdrawal form which appears to be signed or chopped by you or according to your authorisation has the same effect as if made to you personally. By making that payment, we discharge all our liabilities to you or any other person with respect to the amount paid.

With effect from 1st April 2010, interest on the savings bank accounts will be calculated on daily product basis. The interest will be credited to your account on a quarterly basis as per RBI Master Direction on Interest on Deposits dated March 03, 2016 with effect from 01 July 2016 . Customers are obligated to repay the principal and interest on their overdraft accounts which the bank may grant them from time to time.This should not be construed as an agreement, either expressed or implied, that the Bank is bound to grant any overdraft facility whatsoever. In the absence of any special arrangements, the Bank is not required to honour any cheques drawn by the account holder(s) if in doing so the account would become overdrawn and in these circumstances the Bank reserves the right to debit the account with the charge for each returned cheque.

The initial minimum deposit to open an account is as per our current proposition level Tariff. Average minimum balance as per our current Tariff should always be maintained, failing which a service charge will be levied as indicated in the respective proposition level tariff. The Bank reserves the right to close at any time any account in which the minimum balance is not maintained with a 30 days prior notice to the accountholder(s). Cheques, dividend warrants and other instruments in the name of accountholder will be collected but those in favour of payees other than the accountholders will not be accepted for collection.

1. When an account is closed either by the constituents or by the Bank, the constituents are required to return the ATM card / Debit Card and all the unused cheques to the Bank. Also closure of account requires signatures of all accountholders.
2. A charge as per our current Tariff will be recovered from an account holder before the expiry of the specified number of months from the date of opening the account.
3. Board resolution is required to be submitted for closure of a Company Account.
4. In the event of frequent cheque returns the Bank reserves the right to close the account with 30 days prior notice to the account holder/s.
5. All partners are required to sign for closure of a partnership account.

 

1. The customer can authorise the Bank to transfer funds from his account to third party beneficiaries as specified during operation of the ATM, subject to the Bank's policies. The Bank may, at its discretion, withdraw temporarily or terminate the ATM funds transfer facility with due intimation to the customer. The Bank reserves the right to change the maximum per day limit for funds transfer through the ATM with due intimation to the customer.
2. We have the right to suspend or terminate all or any part of the Services, any one or more Accounts if we are of the opinion that any of the following events occurs or continues, with immediate effect by giving notice to you at any time (except that no notice need be given in the case described in paragraph (f) below):
   you fail to pay any amount due and payable by you or perform any other obligations in relation to the Services, the Account, or if you breach any of the provisions of these Terms and Conditions or the Applicable Regulations;
   a petition in bankruptcy, winding up or commencement of any analogous proceedings is filed against you;
   a legal order or request is binding on the Account, any Account or any other account or assets maintained or deposited by you with us;
   there is any dispute or proceedings between you with respect to the Services, the Account or the Account; (where any Services, any Account is provided to two or more persons)
   the account is terminated for any reason; or
   any other event (including any Applicable Regulations) which, in our opinion, renders suspension or termination of the Services, any Account necessary or advisable.
3. We have the right to vary these Terms and Conditions (including fees and charges) and any other terms and conditions governing any Services, Features, Tiers, or any Account from time to time by notice to you by way of display at our premises or our website or in any manner we consider appropriate. You will be bound by a variation if we do not receive notice from you to close the Account with effect before the date on which that variation takes effect.
4. If all or any part of the Services, or any Account are suspended or terminated for any reason whether by you or by us, whilst you shall be required to return to the Bank, the ATM card/debit card issued on the account as well as all the unused cheques, we have the right to do any of the following:-
   cancel any Instruction that we have not executed at the time of suspension or termination;
   complete any transaction that we have effected on your behalf before suspension or termination;
   exercise any of our rights under set – off
5. Any request for termination of an account by the customer shall be required to be signed by all joint accountholders. In case of an account of a partnership firm, the closure request shall be required to be signed by all partners and in case of a body corporate, such request shall be required to be accompanied by an appropriate resolution passed by the appropriate board/committee.
6. Even after the suspension or termination of all or any part of the Services, or any Account, you remain responsible for performing and discharging any of your obligations or liabilities created or accrued before suspension or termination

1. Information with regard to various types of fixed deposit accounts, the currencies in which these deposits can be maintained, the tenures for which such deposits can be maintained etc. are published on the Bank’s website and is also displayed on branch notice boards and available upon request at the Bank's branches.
   A fixed deposit account will be opened under a customer ID upon receipt of a duly filled in application form by the customer. The subsequent instructions for placement of fixed deposits by debit to a savings / current account with similar signing instructions can be provided by submitting a letter mentioning the relevant information. Such deposits will be placed under the same customer ID as of the relevant savings / current account unless otherwise specified. A fixed deposit may only be placed in such currencies and with such minimum initial deposit with respect to a range of maturity tenures as determined by the Bank from time-to-time and this in turn is subject to RBI guidelines.
2. Where the Bank receives an instruction to place a fixed deposit by clearance of a cheque deposited by the customer, the Bank will value date the fixed deposit to the date on which funds are received by the Bank after clearance of the cheque;
3. The Bank reserves the right to vary the interest rate offered from time to- time at the Bank’s sole discretion as displayed in the Bank’s premises and/or published on the Bank’s website and/or advertised in the media;
   All placements, renewals and withdrawals of fixed deposits are accepted subject to the business days and hours set by the Bank from time-to-time.
4. If you give an Instruction to renew automatically a time deposit, our prevailing interest rate on the maturity date will be the interest rate for the renewed term
5. You should give Instructions (including any amending Instruction) regarding disposal of funds at maturity of a fixed deposit at least one Business Day before its maturity date. You may give that Instruction by letter duly signed by all fixed deposit holder(s), or thorough authenticated instructions through Internet Banking or PhoneBanking if the same is allowed as per the mode of operation of the account or other means as may be accepted by us.
6. If we do not receive maturity disposal instructions in relation to your fixed deposit by its maturity date, the fixed deposit will be renewed automatically on maturity for the same duration as the maturing fixed deposit. In case of cumulative fixed deposits, the accumulated interest will be added to the principal and renewed along with the principal, subject to extant regulations in this regard.
7. In case of cumulative Fixed Deposits the interest is compounded quarterly at the prescribed rate and is paid to the accountholder along with the principal at the end of the term.
8. Where the maturity date of a fixed deposit falls on a day other than a business day in India, the fixed deposit shall be payable on the next business day.
   At the request of the customer, the Bank may at its discretion repay a fixed deposit before the due date subject to the following:-
   In the case of joint accountholders premature withdrawal of deposits will require authorisation by all accountholders.
   Rupee Time deposits held in Domestic Accounts - In case of cumulative deposits, interest is compounded quarterly and the basis of interest calculation is 28-31/365. For term deposit with tenor less than three months or where the terminal quarter is incomplete, interest is calculated proportionately for the actual number of days reckoning the year at 365 days (365 days for leap years).In case of non-cumulative deposits, interest is paid out quarterly or half yearly as preferred by customer. This is effective for all Term Deposits placed / renewed on or after 20 Jan 2009.
9. The Bank on request from the depositor, will allow withdrawal of all term / fixed deposit of individuals (held singly or jointly) irrespective of whether the amount is above or below INR 15 lakhs, before completion of the period of the deposit (premature withdrawal) agreed upon at the time of placing the deposit. The Bank shall declare their policy for penal interest rates for premature withdrawal of term deposit. The Bank shall make depositors aware of the rate applicable on premature withdrawal of the term / fixed deposit vide account rules/terms and conditions as updated from time to time and informed to customer post providing due notice.
   
   Term Deposit below INR 1 Crore - At the request of the Account holder, the Bank shall allow a premature withdrawal of the Term Deposit before the due date subject to the following:
   Where the rate of interest on date of placement of deposit for the period for which the deposit remained with the bank (tenor rate) is higher than the contractual rate of deposit (contracted rate), premature penalty will be 1%, plus the difference between the tenor rate and contracted rate.
   
   Where the rate of interest on date of placement of deposit for the period for which the deposit remained with the bank (tenor rate) is lesser than or equal to the contractual rate of deposit (contracted rate), premature penalty will be 1%.
   
   No interest will be paid on premature withdrawals of deposit which has remained with the Bank for less than the minimum period for which deposits were being accepted for the said currency and deposit type, as on the date of placement of deposit. In case of foreign currency fixed deposits, where no interest is payable on account of withdrawal prior to the minimum deposit tenure, the Bank may, at its sole discretion, levy a penalty to cover the swap cost, as permitted under extant regulations.
10. The sole / first deposit holder will be usually regarded as the beneficial owner of the fixed deposit and considered as the payee of the purposes of income tax deduction at some source (TDS) from the interest on such deposit. It is essential for the first holder in joint account to provide PAN details to the bank to avoid deduction of tax at higher rates. In case the first account holder is not the beneficial owner / sole beneficiary of such interest then all the account holders need to give their respective PAN numbers and file a declaration in writing giving details of sharing proportion of such interest income.
11. TDS, when due and applicable will be deducted in accordance with the provisions of the Income Tax Act,1961 and the Rules thereunder as in force. Such TDS shall be recovered from saving/current/demand deposit a/c(s).
    Please designate the account from where you would like the TDS amount to be deducted for all existing accounts. Please also provide details of the designated account as and when you renew/place additional deposits with HSBC India.
    For cumulative deposits, in case of non designation of an account or lack of funds in the designated account, or if you hold only cumulative term deposit account/s at HSBC India, the TDS (where applicable) would be recovered from the Interest being accumulated to / paid on the deposit. For resident / NRO ordinary deposits, in the absence of a revert from you for designation of the applicable account for recovery of TDS or if the designated account is out of funds, HSBC India will recover TDS (where applicable) from the account designated to receive Interim Interest of the deposit.
    If you hold only resident / NRO ordinary term deposit account/s at HSBC India , HSBC India will recover TDS (where applicable) from the interim interest proceeds / maturity proceeds(whichever is earlier) or from the encashment proceeds (in case of pre-mature encashment) of the deposit. Please contact our branch and submit the necessary documents in case lower TDS applies as provided by the relevant tax treaties. These documents should be submitted along with the Account opening Form and also before the start of each new financial year. HSBC India reserves its right to reject any such claims if the respective terms have not been adhered to. Hence any claim for refund of TDS once remitted to the Government of India will lie directly with the Government of India and HSBC India will not be liable in any manner.
    Individuals who wish to avail exemption from TDS should submit duly filled in Form 15G/15H as applicable with the bank. Such exemption from TDS will take effect from the following month of the date of submission of Form 15G/15H. For every financial year individual would need to submit a new Form 15G/15H.
12. Form 15 G
    HSBC bank ("the bank") will allot a unique identification number to all Form No. 15G received during a quarter of the financial year from a customer. The bank will report the number along with prescribed particulars in the TDS statement furnished for the quarter to the Income Tax authorities. In case Form No.15H has also been received during the same quarter, the bank will allot a separate series of unique identification number to Form No.15H.
    
    The bank will not accept the declaration where the amount of income exceeds the maximum amount which is not chargeable to tax. For deciding the eligibility, the bank is required to verify income reported by the customer in columns 16 and 18 in form 15G.
13. Form 15 H
    The bank will allot a unique identification number to all the Form No. 15H received during a quarter of the financial year from a customer. The bank will report the number along with prescribed particulars in the TDS statement furnished for the quarter, to the Income Tax authorities. In case Form No.15G has also been received during the same quarter, the bank will allot a separate series of unique identification number to Form No.15G.
    
    The bank shall not accept the declaration where the amount of income exceeds the maximum amount which is not chargeable to tax after allowing
        i) deduction as permissible under the Income Tax Act under Chapter VI-A OR
        ii) set off of loss, if any, under the head "income from house property" for which the customer is eligible.
    
    For deciding the eligibility, the bank is required to verify income or the aggregate amount of incomes, as the case may be, reported by the customer in columns 15 and 17 in form H.
    
    The requirement of submitting physical copy of Form 15G and 15H by the bank to the Income Tax authorities has been dispensed with. The bank will, however be required to retain the Form No.15G and 15H for seven years.
14. In case of Joint accountholders where one of the account holder is a Senior Citizen, kindly note that Senior Citizen Fixed Deposit Interest Rate will only be applicable provided the Senior Citizen is the 'First holder' on the said Fixed Deposit. A senior citizen is defined as a person above the age of 60 years.
15. Deposits held by minors are subject to TDS. The credit for the TDS can be claimed by the person in whose hands the minor's income is included.
    

1. The Banks Non-resident India (NRI) Deposit Accounts scheme is open to non-resident Indians only. The term 'Non-Resident Indian' refers to Indian nationals and foreign passport holders of Indian origin. They include spouses of Indian citizens and any individual whose parents or grandparents was / were resident in undivided India.
2. All deposits, whether savings, current or time deposits are placed with the Bank under the Reserve Bank of India (RBI) regulations, and are governed by and subject to laws in effect from time to time and payable only at the branch where such deposits are made.
3. Deposits will be accepted under the RBI's FCNR (B) scheme in US dollars, Pound Sterling, Japanese Yen, EURO, Canadian Dollars and Australian Dollars. All other deposits may be tendered in any other acceptable currency but are maintained in Indian Rupees.
4. The Bank reserves the right to reject any deposit application without assigning any reason whatsoever.
5. Deposits established with the proceeds of cheques will be value-dated after clearance.
6. The Bank shall not be obliged to accept or repay the deposit(s) in cash.
7. The foreign currency equivalent of the principal and interest on repatriable Rupee deposits and accounts can increase or decrease depending upon foreign exchange fluctuations.
8. Non-Resident accounts (NRE/NRO and FCNR) opened with the Bank to be operated and maintained for the purpose of conducting bonafide transactions in Rupees and permissible currencies (as may be designated by Reserve Bank from time to time) in accordance with the provisions of the Foreign Exchange Management Act, 1999 (Act) and the rules and regulations made thereunder. The opening, operation and maintenance of such account shall not in any manner contravene or violate the provisions of the Act and the rules and regulations made thereunder.
9. The account holder is requested to declare the purpose /source of funds of transaction undertaken on NRE /NRO /FCNR account to allow the Bank to validate the same in line with the prevalent regulatory/FEMA guidelines as applicable from time to time.
10. NRIs/Persons of Indian Origin (PIOs), on submission of documentary evidence, can remit up to USD one million, per financial year out of balances in their Non-Resident Ordinary (NRO) accounts from proceeds through sale of assets acquired in India by way of inheritance or legacy; However the said remittance should be made out of the remitter’s balances held in the NRO account arising from his/ her legitimate receivables in India and not by borrowing from any other person or a transfer from any other NRO account . You are requested to provide a declaration for the same Do note that non adherence of the said guideline will render yourself liable for penal action under the Foreign Exchange Management Act (FEMA).

To be funded with remittance from overseas or transferred from other NRE / FCNR accounts. Local credits are not permitted. Both principal and interest are fully repatriable. They can be held as Savings, Current or Fixed Deposits Accounts.

This account can be funded by remittance from overseas or through local sources. Interest accrued on Fixed Deposits is repatriable after tax deduction at source. Principal is not repatriable. This account can be held as a Savings, Current or Fixed Deposit Account.

Non resident customers can now open Non Resident Ordinary account(s) with residents as co-applicants on a *Former or Survivor basis'. NRIs and/or PIOs may hold NRO account jointly with other NRIs and/or PIOs.

*A former or survivor operating mandate permits only the first holder to operate his/her account during his lifetime. On the expiry of the first holder, the other holders i.e the survivors are permitted to operate the account.

This account can be held in foreign currency only. it can be funded with remittance from overseas or through transfers from NRE accounts. Both principal and interest are fully repatriable.

1. The Bank accepts Local Currency or Foreign Currency Fixed Deposit Account from NRIs (individuals) in the form of NRE, NRO, FCNR deposits for fixed periods and currencies. Details about the various periods, current rates of interest and minimum deposits are available upon request.
2. The rate of interest payable on the deposit as prescribed by the Bank is subject to the directives that may be issues by the Reserve Bank of India from time to time.
3. In case of a cumulative Fixed Deposit, the interest is compounded at quarterly rests at the prescribed rate for local currency deposit and at half yearly rests for foreign currency deposits and is paid to the accountholder along with the principal at the end of the term.
4. Interests on an Ordinary Fixed Deposit is payable to the accountholder every quarter in case of local currency deposits and at half yearly rests for foreign currency deposits and is paid to the accountholder along with the principal at the end of the term.
5. Interest is not taxable in case of NRE and FCNR Fixed Deposits held by individuals. In the case of NRO deposits, tax is deducted at source at the rate of 30.9 %.
6. The deposit will be renewed automatically on the due date for an identical period at the applicable rate of interest ruling on the date of maturity unless an instruction to the contrary is received from the depositor by the Bank. The renewal will be in accordance with the provisions of the relevant Reserve Bank of India scheme in force at the time of renewal.
7. No interest is payable, where premature withdrawal of deposits takes place before completion of the minimum period prescribed by RBI. As per RBI, Minimum period defined for NRE and FCNR is 1year whereas for NRO is 07 days.
8. In case of FCNR (B) deposits, premature withdrawals will be subject to the penalties as determined by the Bank from time to time on account of interest rate movements and swap cost movement.
9. Rupee Time deposits held in Non-Resident (NRO) and Non-Resident (External) NRE Accounts - In case of cumulative deposits, interest is compounded quarterly and the basis of interest calculation is 28-31/365. For term deposit with tenor less than three months or where the terminal quarter is incomplete, interest is calculated proportionately for the actual number of days reckoning the year at 365 days (365 days for leap years).In case of non-cumulative deposits, interest is paid out quarterly or half yearly as preferred by customer. This is effective for all Term Deposits placed / renewed on or after 20 Jan 2009.The interest on FCNR (B) deposits accepted under the scheme should be paid on the basis of 360 days to a year.
   
   The interest on FCNR(B) deposits should be calculated and paid at intervals of 180 days each and thereafter for the remaining actual number of days.However, the depositor has will has the option to receive the interest on maturity with compounding effect.
10. The Bank on request from the depositor, will allow withdrawal of all term / fixed deposit of individuals (held singly or jointly) irrespective of whether the amount is above and or below INR 15 lakhs, before completion of the period of the deposit (premature withdrawal) agreed upon at the time of placing the deposit. The Bank shall declare their policy for penal interest rates for premature withdrawal of term deposit. The Bank shall make depositors aware of the rate applicable on premature withdrawal of the term / fixed deposit vide account rules/terms and conditions as updated from time to time and informed to customer post providing due notice.

Term Deposit of INR 1 Crore or above

At the request of the Account holder, the Bank may, at its discretion, allow a premature withdrawal of the Term Deposit before the due date subject to the following:

Where the rate of interest on date of placement of deposit for the period for which the deposit remained with the bank (tenor rate) is higher than the contractual rate of deposit (contracted rate), premature penalty

will be 1%, plus the difference between the tenor rate and contracted rate.

Where the rate of interest on date of placement of deposit for the period for which the deposit remained with the bank (tenor rate) is lesser than or equal to the contractual rate of deposit (contracted rate), premature penalty will be 1%.

No interest is payable, where premature withdrawal of deposits takes place before completion of the minimum period prescribed by RBI. As per RBI, Minimum period defined for NRE and is 1 year, whereas for NRO is 07 days.

Incase of Joint accountholders where one of the account holder is a Senior Citizen, kindly note that Senior Citizen Fixed Deposit Interest Rate will only be applicable provided the Senior Citizen is the 'First holder' on the said Fixed Deposit. Bank at its discretion may offer higher rate of interest on Fixed Deposits for resident Indian Senior Citizen customers. Resident Indian Senior Citizen Customers are therefore requested to check the applicable interest rates valid for Senior Citizen Customers displayed at our branches or visit Bank's website at hsbc.co.in prior to the placement of the Fixed Deposit A senior citizen is defined as a person above the age of 60 years.

An account may be opened on behalf of a minor of any age (under the age of 18 years), by his/her natural guardian or by a guardian appointed by a court of competent jurisdiction. Upon the minor attaining majority, the right of the guardian to operate the account shall cease and any balance in the account will be deemed to belong exclusively to the hitherto minor who has attained majority, and unless he/she confirms in writing his/her intention to continue the account, further operation of the account shall not be allowed. The Bank may, at its sole discretion, impose reasonable restriction concerning the operation of minor accounts and such restriction may also include nonprovision of certain facilities such as ATM cards, debit cards, PhoneBanking, Internet Banking, etc.

1. Withdrawals by cash or cheque: We have the right to pay any amount you withdraw from an Account by any one or more of the following methods:
   a) by cash payment in the currency of the Account;
   b) by issuing to you a cheque drawn by us on any bank payable in the currency of the Account; or
   c) by cash payment in Indian Rupees, converting (if necessary) the equivalent amount from the relevant foreign currency at our prevailing buying rate for our customers at the time of conversion
2. Cheque books are generally issued for savings or current accounts maintained in Rupees and may be subject to charges as specified in our tariff.
3. You are responsible for keeping your cheque books and cheques safe from loss, theft or unauthorised access or use, under lock and key or taking other safeguards as appropriate.
4. Applications for a new cheque book may be made by presenting a duly completed and signed cheque book requisition slip to the Bank or by any other means of written instructions duly signed by all fixed deposit holder(s) or thorough authenticated instructions through Internet Banking or PhoneBanking if the same is allowed as per the mode of operation of the account. The Bank may also, at its sole discretion, issue cheque books to the customer, without any request from the customer, if as per its records, the customer has substantially utilised the cheque leaves previously issued to the customer. New cheque books will be dispatched to the customer by post according to the address record kept by the Bank (or by such other means as determined by the Bank). The Bank assumes no responsibility for any delay or loss caused by any mode of dispatch.
5. We may, at our sole discretion, refuse to issue a cheque book on any account, which is not maintained satisfactorily (such as excessive cheque returns, etc.
6. Upon receipt of a cheque book or before use, you should check the cheque serial number, account number and your name printed on the cheques and the number of cheques, and report any irregularity to us as soon as reasonably practicable.
7. You cannot print cheque books or other payment instruments without our prior written approval.
8. As per the RBI circular on "Prohibiting alterations / corrections on cheques: No changes / corrections should be carried out on the cheques (with an exception of date validation, if required). For any change in the payee's name, courtesy amount (amount in figures) or legal amount (amount in words), etc., fresh cheque forms should be used by customers. This would help banks to identify and control fraudulent alterations."Any alteration on a cheque must be confirmed by full signature of the drawer, failing which the Bank may refuse payment of the cheque upon presentment.
   The customer acknowledges that the Bank will not be held responsible for losses arising from alterations which cannot be readily detected. Cheques drawn on/cleared at locations which process cheques through Cheque Truncation System (CTS) for clearing of cheques, no changes/corrections can be carried out on the cheques (other than for date validation purposes, if required). For any change in the payee’s name, courtesy amount (amount in figures) or legal amount (amount in words), fresh cheque leaves should be used by customers.In case a cheque is received with alteration / correction (as defined above) for both cheque issuance and cheque deposit, it would be returned / dishonored under image based cheque truncation system (CTS), which is currently operational in certain cities*. This is not applicable to cheques cleared under other clearing arrangements such as Magnetic Ink Character Recognition (MICR) clearing, non-MICR clearing, over the counter collection(for cash payment) or direct collection of cheques outside the Clearing House arrangement.
   *For a detailed list of cities where CTS is operational please refer the list below – Delhi, Chennai, Bengaluru, Coimbatore, Kochi, Thiruvananthapuram, Hyderabad, Kolkata, Chandigarh, Ludhiana, Vishakhapatnam, Mysore, Mumbai, AhmedabadCheques should be drawn in Indian Rupees;
9. You should delete the words "OR BEARER" and cross a cheque if you intend to deliver it other than in person To ensure correctness, cheques shall not be drawn by any means and/or in any manner which may enable a cheque to be altered or may facilitate fraud or forgery. In particular:
10. you should write the amount, both in words and figures as close to each other and to the left hand margin as possible, in the spaces provided on the cheque so as to leave no space for adding other words or figures;
11. you should add the word "only" after stating the amount in words
12.  All cheques must be written in dark colour non-erasable ink or ball-point pen and be signed in conformity with the specimen signature registered with the Bank; and (iv) The customer should comply with the conditions printed on the inside cover of cheque books.
13. You must report any loss, theft or unauthorised use of a signed cheque or a cheque book to us either in writing or through PhoneBanking services as soon as reasonably practicable.
14. Accountholders should exercise care when drawing cheques and should not draw cheques by any means, which may enable a cheque to be altered in a manner, which is not readily detectable.
15. You agree that we may record a cheque drawn by you in electronic or other form as we consider appropriate, and the cheque after payment may be retained by the collecting bank for a period specified in the rules relating to the operation of the clearing house and may be destroyed by the collecting bank after that period.
16. You authorise us to contract with collecting banks and other persons in relation to the arrangements and matters set out in paragraph (i) above.
17. Return cheques - The Bank reserves the right to return cheques with insufficient funds in account, technical error or any other reasons as mentioned under the relevant statute or any other reasons and to impose a service charge with respect to returned cheques.
18. Cheque books will either be available at our branch counters or delivered directly to the customer, to the addresses registered with the Bank as per your instructions.
19. You should give us clear written instructions or other duly authenticated instructions (the authenticity of which the Bank must be able to verify) clearly identifying the cheque in question by reference to its cheque number, if you wish to stop payment of a cheque. We have no obligation to act on your Instruction if we do not receive it in time to enable us to stop payment.
20. You should clearly identify the cheque in your Instruction by quoting the cheque number. If you quote any other detail instead of the cheque number, we have no obligation to but may act on your Instruction at our discretion without being liable. If you quote any other detail in addition to the cheque number, we are not responsible for checking whether that detail conforms with the corresponding detail on the cheque in question.
21. We have no obligation to act on an Instruction to stop payment if we are unable to verify its authenticity, unless we have made any special arrangement with you. Notwithstanding that, we may act on an Instruction at our discretion if we believe in good faith that it is given or authorised by you without being liable in any circumstance and you will be bound by that Instruction even if it is incorrect, false or unclear or if it was not given or authorised by you. You should confirm an Instruction as soon as reasonably practicable in a manner accepted by us.
22. Charges as per the Bank’s tariff will be applicable for effecting stop payment instructions and the same will be debited to the specific savings or current accounts in which this stop payment has been effected.
    
    The customer should comply with the conditions printed on the inside cover of the cheque books.
23. NRE accountholders should complete the declaration on the reverse of the cheque leaf as per RBI requirements

You must ensure and hereby undertake that all documents and items submitted under the drop box services are complete, accurate and duly signed where applicable.
You will utilise the drop box services in accordance with its governing terms and conditions and such other instructions, guidelines and directions that we shall issue from time-to-time.
The scope of the drop box services shall be as determined by the Bank from time-to-time and may include, but not necessarily and among other things, deposit of cheques, bills of exchange, warrants, payment warrants and other payment instruments. The drop boxes shall not be used for dropping cash and/or post-dated cheques and/or high value cheques and/or bearer cheques and the Bank will not be responsible/liable for such items deposits. All high value cheques which exceed Rs. 1 lakh should be deposited at the Bank’s counters only.
We shall accept responsibility for the documents/ instruments deposited after we have received, checked and verified the same, in accordance with its practice, and this shall be final, conclusive and binding on you.

1. The items deposited in any CDB will be sent by the Bank for clearing within the period as indicated on the box but not later than 2 days.
2. The Bank has appointed a service provider for collecting the items from the CDBs. The service provider shall collect the items from the CDBs and hand over the same to the Bank.
3. We shall not be liable for any loss, damages or expenses suffered by you in relation to the drop box services arising from our failure or delay in providing the drop box services, use of the drop box services by you, any delay with respect to processing of the documents and items submitted under the drop box services, any delay in the checking, verification and acceptance of the cheque(s), warrants, etc., submitted under the drop box services or the crediting thereof to the designated account(s), and any partial completion of or failure or inability to act on any of the customer’s instructions or directions in respect of the cheque(s), warrants, etc., submitted under the drop box services for reasons outside our reasonable control and which is not due to our gross negligence or wilfull default.
   
4. The CDBs shall not be used for dropping cash and / or post dated cheques. The Bank will not be held responsible for such post-dated cheques and / or cash deposits.
5. The maximum value of items to be dropped in the CDBs shall not exceed Rs. 1 lakh.

In case of cheque deposit machines, if there is a discrepancy between the amount specified while depositing cheque(s) / warrants and the actual amount of cheque(s) or warrants deposited or if such cheque(s) / warrants submitted are not accepted by the Bank for any reason including, suspected as being counterfeit, the Bank is only required to credit the amount of cheque(s)/warrant(s) as checked, verified and accepted by the Bank to the designated account(s) and which shall be final, conclusive and binding on you.

You will indemnify us against all loss, damages, claims, proceedings, liabilities, costs (including legal costs on a full indemnity basis) and expenses as shall be reasonably incurred or suffered by us arising out of or in connection with the provision of the drop box services by us and/or the use thereof by you.

The cheque deposit timings at the respective branches are subject to change without prior notice.

All branches of the Bank which offer extended banking hours: Transactions as indicated by the Bank from time to time including transactions such as deposits, withdrawals, transfers, instrument purchases (example those relating to cash, cheques, pay orders, demand drafts, telegraphic and other transfers, opening of accounts, changes to account title, mode of operation, mandate, replacement of ATM Cards), sought after the time on any other day when clearing, recording and processing of transactions in its books is affected by the Bank in the ordinary course of business, may, at the sole discretion of the Bank, be specified in any statement of account or other communication sent to the customer as having taken place on the next or any preceding business day for the Bank and not on the actual day of the transaction sought. All deductions / accretions on the amounts shall be deducted / accrued as of such business day. The Bank shall not be responsible or liable in any manner for and / or on account of so processing and giving effect to the transactions and shall not be responsible for any losses including loss of interest, or for any liability incurred / suffered by the customer including but not limited to, for return of cheques, arising out of a transaction not being shown as of the actual day. Instruments as indicated by the Bank from time to time (example cheques, demand drafts, pay orders), deposited after the time of clearing on any other day for the day by the Bank in the ordinary course of business, shall be sent for clearing only on the next business day.

The Aadhaar number provided for customers or for person(s) associated with their account will be authenticated by the Bank with the Unique Identification Authority of India (UIDAI) or such other authority as may be regulated from time to time for authentication through any of the modes of authentication as stipulated in the regulation. The Aadhaar number will be updated for your Bank accounts post successful authentication.

1. The Hongkong and Shanghai banking Corporation Limited, India here in referred to as the 'Bank' has principal place of business is the Hongkong Special Administrative Region (SAR).
2. We reserve the right to close any account without assigning any reason by giving a prior notice of 30 days to you.
3. The Bank reserves the right not to disclose account information to the customer over the telephone.
4. Currently the applicable Unauthorized Overdraft Rate of the Bank is 18% p.a (effective 01 January 2021), which is subject to change from time to time.
5. Current Accounts / Savings Accounts which have not been operated for a period of two years and will be classified as 'unclaimed' and will be levied a charge as per our current Tariff. Accountholders will have to personally visit the branch with suitable identification to reactivate the accounts / close, the account.
   i) Inoperative Account - Current Accounts / Savings Accounts where no transactions (either debit or credit) have been made by an accountholder or by a third party in the accountholder's account for a period of 12 months, shall be designated as an Inactive (Dormant) Account.
   ii) In order to keep the account "active", an accountholder is required to perform either a deposit or withdrawal transaction from the current/savings account on a periodic basis.
   iii) Accounts where no transactions (either debit or credit) have been made by an accountholder or third party for a period of 24 months. i.e. there have been no transaction for a period of 12 months after the account has been designated as an Inactive (dormant) shall be redesignated as an Inoperative (Unclaimed) Account.
   
   The following services are not available for inactive / inoperative accounts:
   (a) Request for address change
   (b) ATM/Debit card renewal or issue
   (c) Request for cheque book
   (d) Transactions through ATM/Debit card, Internet Banking and Phone banking
   (e) Transactions through issue of Clearing Cheque (applicable only for accounts in "Inoperative" status)
   
   An accountholder can reactivate his/her savings/current account through any one of the following options:
   i) The resident accountholder/s should personally visit any HSBC Branch along with all the joint holders (if any)/Authorised signatories and provide an activation request alongwith valid identity documents, proof of address, recent photograph of all account holders/Authorised signatories and other KYC related documents, if called for by the Bank;
   ii) NRI customers can submit their request along with the copy of their passport in person at any of the branches in India or at any of the NRI centres outside India/country/region of residence. NRI customers can also send the required documents to the relevant address available on our website, ensuring that photo identification, address proof and 'Customer Signature' on the activation request are attested as 'Certified True Copy/signed in my presence' by an HSBC Group official.
   Inoperative (Unclaimed) Accounts will be levied a charge as per the current Tariff. The current Tariff is available in all HSBC branches. The accountholder can check the Accounts terms page. Accountholders will have to personally visit an HSBC branch with suitable identification to reactivate the accounts / close, the account.
   In case the accountholder feels that the service levels offered by HSBC are not upto the accountholder's expectations, the accountholder can refer to the HSBC Grievance Redressal mechanism for lodging a complaint. To view our Grievance Redressal mechanism and a Grievance Redressal policy please view our Feedback and Complaints page.
   
   We also have a Compensation Policy on our website which is applicable to certain events, where for some reason beyond our control or inadvertently, we are unable to meet the service levels committed by us in our dealings with individual customers. The policy is based on principles of transparency and fairness in the treatment of customers, to compensate for direct financial loss, as detailed in this policy, that the customer may incur in cases where the bank does not meet the service levels committed by it.
6. i) Succession to the amount lying to the credit of the account and / or operation thereof on the death of the person authorised to operate upon the account shall be in accordance with the Deceased Depositor Policy of the Bank and rules for the purpose prescribed by the Bank from time to time and effective at the date of the claim.
   ii) Nomination facility is available for all types of accounts of individuals, single / joint and proprietorship concerns as per the Nomination rules framed under the relevant Act. Customers are advised to make use of this facility in their own interest.
   iii) Only one nomination can be made for each account, RBI approval is required for repatriation of proceeds where nomination is filed in favour of the NRI.
7. If the loan amount is received by way of debit to non-residents NRE/NRO/ FCNR account, period of loan should not exceed 3 years and the interest rate should not exceed 2 percentage points over the bank rate prevailing on the date of availing the loan. No person resident in India who has borrowed in Indian rupees shall use the said loan amount for any purpose except his own business other than the business of chit fund, or as Nidhi Company, or agricultural or plantation activities or real estate business; or construction of farm houses or Trading in Transferable Development Rights (TDRs). No person resident in India who has borrowed in Indian rupees shall use such borrowed funds for any investment, whether by way of capital or otherwise, in any company or partnership firm or proprietorship concern or any entity, whether incorporated or not, or for relending.
8. Accounts upon which an attachment order or other legal notice prohibiting operations of the accounts has been received will be frozen ruled off and no further operation will be allowed till such time that the prohibition order is removed.
9. The Bank allocates a unique customer number to each customer called as Customer ID (identification) number and the customers are requested to quote this number for every additional account opened with any branch of HSBC.
10. The Bank may without notice combine or consolidate account(s) with and liabilities to the Bank and shall have the right to set-off or transfer any sum(s) standing to the credit of such account(s) or any other sum(s) due or payable to the Bank from the customer in or towards satisfaction of the customers liabilities to the Bank on any other respect whether such liabilities be actual or contingent, primary or collateral and several or joint.
11. Holders of Non-Resident accounts should advise the Bank immediately upon return to India if they intend to take permanent residence in India.
12. The Bank reserves the right to debit your savings/current account for the value of any Foreign Currency Cheque/s (FCY) sent through the Bank for collection and collected by the Bank either under the Cash Letter Service or as a direct collection item to the drawee bank, because of the cheque/s being returned unpaid (for any reasons whatsoever) by the drawee bank at a date later than us passing the credit to your account.
13. The Bank remains entitled to assign any activities to any third party agency at its sole discretion.
14. Bank deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (DICGC). The deposits are covered up to an aggregate value of Rs 5 lakh per depositor with effect from 4 February 2020.
    
15. The Bank and other members of the HSBC Group are required to and may take any action to meet Compliance Obligations relating to or in connection with the detection, investigation and prevention of Financial Crime (“Financial Crime Risk Management Activity”) and act in accordance with the laws, regulations and requests of public and regulatory authorities operating in various jurisdictions which relate to Financial Crime. The Bank may take, and may instruct (or be instructed by) any other member of the HSBC Group to take, any action which it or such other member, in its sole and absolute discretion, considers appropriate to take in accordance with all such laws, regulations and requests.
    Such action may include but is not limited to (a) screening, intercepting and investigating any instruction, communication, drawdown request, application for Services, or any payment sent to or by you, or on your behalf, (b) investigating the source of or intended recipient of funds (c) combining Customer Information with other related information in the possession of the HSBC Group, and/or (d) making further enquiries as to the status of a person or entity, whether they are subject to a sanctions regime, or confirming your identity and status (e) share information on a confidential basis with such HSBC Group offices whether located in India or overseas in relation to prevention of Financial Crime.
    Exceptionally, our Financial Crime Risk Management Activity may lead to us delaying, blocking or refusing the making or clearing of any payment, the processing of your instructions or application for Services or the provision of all or part of the Services. To the extent permissible by law, neither we nor any other member of HSBC Group shall be liable to you or any third party in respect of any loss (whether direct or consequential and including, without limitation, loss of profit or interest, however it arose) that was suffered or incurred by you or a third party, caused in whole or in part in connection with the undertaking of Financial Crime Risk Management Activity.
    In certain circumstances, the action which the Bank may take may prevent or cause a delay in the processing of certain information. Therefore, neither the Bank nor any member of the HSBC Group warrants that any information on the Bank's systems relating to any payment messages or other information and communications which are the subject of any action taken pursuant to this clause is accurate, current or up-to-date at the time it is accessed, whilst such action is being taken.
    
    For the purpose of the present clause:
    Compliance Obligations" means obligations of the HSBC Group to comply with laws or international guidance and internal policies or procedures, any demand or request from authorities or reporting, disclosure or other obligations under laws, and laws requiring us to verify the identity of our customers
    
    In pursuance of the above Right, bank will:
    i) Treat customer's personal information as private and confidential (even when the customer is no longer banking with us), and, as a general rule, not disclose such information to any other individual/institutions including it’s subsidiaries / associates, tie-up institutions etc. for any purpose unless : (a) The customer has authorized such disclosure explicitly in writing (b) Disclosure is compelled by law / regulation;(c) Bank has a duty to the public to disclose i.e. in public interest (d) Bank has to protect its interests through disclosure (e) It is for a regulatory mandated business purpose such as disclosure of default to credit information companies or debt collection agencies
    
    "Financial Crime" includes money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions, and/or any acts or attempts to circumvent or violate any laws relating to these matters'
16. For Standing Instructions, the Bank accepts no responsibility for any loss or delay which may occur in the transfer, transmission and/or application of funds or (in the case of remittance by telegraphic transfers) for any error, omission or mutilation which may occur in the transmission of any message or for its misinterpretation when received and the Bank stands indemnified against any actions, proceedings, claims and/or demands that may arise in connection with such loss, delay, error, omission, mutilation or misinterpretation.
17. As per the Bank's 'customer call back policy', for all transactions above the specified thresholds mentioned, whether domestic or cross-border transaction, the Bank staff shall call the Customer's designated personnel (as per contact details provided by the Customer's authorised signatories) through telephone to validate the transaction details. In case either the designated personnel are not reachable in spite of two attempts or the transaction details or could not be authenticated, the request/s may either be rejected by the Bank or processed on a best effort basis solely at the Bank's discretion without any liability to the Bank, to ensure fraud prevention and better security of your account. The Bank may revise above mentioned threshold limit from time to time and notify the same to the Client. Upon such notification, Client shall be deemed to have agreed to such revised threshold limits for the call back process. This is applicable for all current accounts opened for business purpose.
18. Interest: The payment of interest on accounts and the rate of interest thereon is subject to the directives of the RBI from time-to-time.
19. Statutory deductions: The Bank shall effect any statutory deductions (such as taxes, etc.) by debit to the accounts, without any authorisation from the customer, from such date and at such rates as may be required as per applicable statutes.
20. Collection and recovering of debts: We have the right to employ any person to assist us in collecting and recovering any outstanding or overdue amount owing by you to us, including collection agent or any other service provider.
21. Recording: In the course of providing the Services, we (or any of our agents) may may need to (but shall not be obliged to) record any Instructions or verbal communications with you by tape, video or other means. We have the right to destroy these recording after such period of time as we consider appropriate.
22. Waivers and remedies: No failure or delay by the Bank in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise thereof or the exercise of any other right, power or privilege. Any remedies provided to the Bank herein are not intended to be exclusive of any other remedy and each and every remedy shall be cumulative and in addition to every other remedy given hereunder or now or hereafter existing at law or in equity, by statute or otherwise.
23. Partial invalidity: If any provision hereof shall be declared or adjudged to be illegal, invalid or unenforceable under any applicable law, such illegality, invalidity or unenforceability shall not affect any of the other provisions hereof, which shall remain in full force, validity and effect.
24. Failure beyond Bank's control: The Bank shall not be liable for any delay or failure in providing any of the Bank’s equipment or other facilities or services to the customer to the extent that it is attributable to any cause beyond the Bank’s reasonable control including any equipment malfunction or failure and under no circumstances shall the Bank be responsible to the customer or any third party for any indirect or consequential losses arising out of or in connection with such delay or failure.
25. Outsourcing and appointment of agents: The Bank may appoint any agent, service provider or subcontractor to perform any of its obligations hereunder. The Bank remains entitled to assign /outsource any activities to any agency, whether third party or HSBC Group entities, at its sole discretion, in accordance with RBI guidelines.
26. Assignment by us or by you: We may at any time assign or transfer any or all of our rights and obligations to any person without your agreement. You are not allowed to assign or transfer any of your rights or obligations to any person unless with our prior written agreement.
27. Loss of seal etc.: If you lose any identity document, seal etc. used for giving Instructions to us in relation to the Services or the Accounts, you must immediately notify us in writing. We are not liable to you for effecting any payment or transaction before we actually receive such written notice.
28. Mandate: The Bank shall be entitled to regard any mandate it holds as being suspended in the event of any dispute between customers or authorised signatories. In addition, the Bank reserves the right to suspend the operation of all or any accounts of the customer until such time as the Bank considers appropriate if the Bank is of the opinion or has reason to suspect that:
    I. it holds no valid account mandate; or
    II. the customer (other than acting in the capacity of a trustee) is not the true owner of the credit balances or other assets held in the account(s).
29. Limitation to our Liability:
    I. Providing the Services to you does not make us your trustee or investment adviser. In providing the Services, we will exercise the same degree of care as we exercise in respect of our own property. We have no trust or other obligations in respect of your moneys or assets other than those expressly specified in these Terms and Conditions.
    II. Neither we nor any of our agents or service providers are liable for any taxes or duties payable in respect of your assets or for the management or performance of your assets (including any reduction in the value of your assets).
    III. We are not liable for loss, damage or expense of any kind which you or any other person may incur or suffer arising from or in connection with:
    (a) your use of the Services or our provision of the Services in accordance with your Instructions from time to time;
    (b) our decision not to process or to delay processing any Instruction;
    (c) your default in performing your obligations under these Terms and Conditions, the Applicable Regulations or relating to the Services or the Accounts; or
    (d) the preservation or enforcement of our rights or exercise of our powers in connection with the Services and the Accounts, unless due to the negligence or wilful default on our part or that of our agents or their respective officers or employees and only to the extent of direct and reasonably foreseeable loss and damage (if any) arising directly and solely from it.
    IV. Neither we nor any member of the HSBC Group are liable for loss, damage or expense of any kind which you or any other person may incur or suffer arising from or in connection with any delay or failure by us or any member of the HSBC Group in processing any payment message or other information sent via our systems or the systems of any other member of the HSBC Group or communications, or in performing any of our or its other obligations in connection with any Account or the provision of any Service to you, caused in whole or in part by any steps taken by us or such other member as considered appropriate in accordance with any Applicable Regulations.
    V. If you use any service (which may include any Service) provided by any other person not being our agent or nominee, we are not liable in any way for the quality of the relevant service or any action, claim, loss, damage or liability of any nature which you may suffer or incur arising from or in connection with any act or omission of that other person providing the service or any agent or third party service provider appointed by it.
    VI. We are not liable for any delay or failure in providing any of the Services or our equipment or facilities to you to the extent that it is attributable to any cause or circumstance that is beyond our or our agent's reasonable control, including equipment malfunction or failure.
    VII. We will act on an Instruction as soon as reasonably practicable after we receive it. We are not liable for loss, damage or expense of any kind which you may incur or suffer arising from or in connection with any fluctuation in the price of the relevant asset between the time we receive an Instruction and the time we act on it or any delay or failure by us in acting on an Instruction (whether in part or in full) for any reason (including as a result of failure or error of any computer or electronic system or equipment), unless due to the negligence or wilful default on our part or that of our agents or their respective officers or employees and only to the extent of direct and reasonably foreseeable loss and damage (if any) arising directly and solely from it. This clause does not and should not be interpreted to limit the effect of Clause on Limitation to our Liability.
    VIII. In no circumstances will we be responsible to you or any other person for any loss of profit or interest, indirect or consequential loss arising from or in connection with our providing, or failure or delay in providing, the Services.
30. Your Indemnity:
    I. You will indemnify and reimburse us, any of the service providers or other persons appointed by us and our or their respective officers and employees for all actions, proceedings and claims which may be brought by or against us or them, and all losses, damages and reasonable costs and expenses which we or they may incur or suffer as a result of or in connection with (a) your use of the Services or our providing the Services to you, maintaining the Accounts for you, or effecting any transactions for or with you; (b) our decision not to process or to delay processing any Instruction; (c) any default by you in performing your obligations under these Terms and Conditions, the Applicable Regulations or relating to the Services or the Accounts; or (d) the preservation or enforcement of our rights or exercise of our powers in connection with the Services and the Accounts, unless due to the negligence or wilful default on our part or that of our agents or their respective officers or employees and only to the extent of direct and reasonably foreseeable loss and damage (if any) arising directly and solely from it. This indemnity shall continue after the termination of the Services, the Accounts or these Terms and Conditions.
    II. We have the right to designate the account as 'dormant' and restrict or impose conditions for accessing an Account if it has been inactive for a period of time set by us. Please refer to us for the applicable periods in respect of the different account types. The applicable periods may vary depending on the Account types and we will provide further information upon request. The Bank may designate the account as ‘dormant’ and restrict or impose conditions for accessing the account. Further, current accounts and savings accounts, which have not been operated for a period of two years will be classified as ‘unclaimed’ and will be levied a charge as per our current tariff. Accountholders will be required to be present in person at a branch of the Bank, with suitable identification to reactivate such unclaimed accounts or to close such account.
31. Attachment orders: Accounts upon which an attachment order or other legal notice prohibiting operations of the accounts have been received will be blocked and no further operation will be allowed till such time as the prohibition order is removed.
32. Governing law: These terms and conditions shall be governed by and construed in accordance with the laws of India and courts of Mumbai shall have the exclusive jurisdiction to try and entertain any disputes regarding the aforesaid terms and conditions.
33.  As per the Bank's 'customer call back policy', for all transactions above the specified thresholds mentioned, whether domestic or cross-border transaction, the Bank staff shall call the Customer's designated personnel (as per contact details provided by the Customer's authorised signatories) through telephone to validate the transaction details. In case either the designated personnel are not reachable in spite of two attempts or the transaction details or could not be authenticated, the request/s may either be rejected by the Bank or processed on a best effort basis solely at the Bank's discretion without any liability to the Bank, to ensure fraud prevention and better security of your account. The Bank may revise above mentioned threshold limit from time to time and notify the same to the Client. Upon such notification, Client shall be deemed to have agreed to such revised threshold limits for the call back process. This is applicable for all current accounts opened for business purpose.
34. Documents / Correspondence
    (a) Know Your Customer / Due Diligence requirement -
    In line with the requirements of the Bank's policy, the Know Your Customer (KYC) documents along with other documentation need to be submitted at the time of opening a new account or as and when requested by the Bank. The Bank reserves a right to allow / restrict operations in a newly opened / existing accounts maintained with the Bank, if the customer is not able to satisfy the due diligence requirements in line with the Bank’s policy.
    (b) Undelivered Correspondence -
    The Bank reserves a right to block transactions / allow operations in a newly opened / existing accounts maintained with the Bank, if the account deliverables / welcome letter / welcome pack / bank correspondences not limited to Account statements, etc., are returned undelivered and Bank is unable to contact the Account holder at the address / contact number provided by them at the time of account opening / updated in Bank records.
35. Tax Representation
    a. Individual Accounts : You are responsible for fulfilling any obligation that you may have with respect to the filing of returns or other required documentation in respect of and the payment of all relevant taxes, including, without limitation, all income, capital gains, wealth and estate duties, stamp duties, value added tax and any other applicable taxes. The creation and continued operation of your account and/or the acquisition, holding or disposal of investments or assets in such account, as well as any income, distributions or losses realized in relation to the operation of the account may expose you to tax consequences depending on a number of factors including, but not limited to, your applicable domicile, your place of residence, your citizenship or the type of assets you hold in your account. Certain countries/regions may have tax legislation with extraterritorial effect regardless of your place of domicile, residence or citizenship. The Bank does not provide any legal or tax advice and you should seek legal and/or tax advice from an independent legal and/or tax adviser. You acknowledge and agree that the Bank has no liability in respect of any of your tax obligations and / or any legal and/or tax advice provided to you by third parties.
    b. Non Individual Accounts: Customer [and each Connected Persons] is responsible for fulfilling its own obligations with respect to the filing of returns or other required documentation in respect of reporting and payment of all relevant taxes, including, without limitation, all income, capital gains, wealth and estate taxes. The creation and continued operation of the account and/or the acquisition, holding or disposal of investments or assets in such account, as well as any income, distributions or losses realized in relation to the operation of the account may expose you [or any Connected Person] to tax consequences depending on a number of factors including, but not limited to, applicable domicile, place of residence, citizenship, place of incorporation or the type of assets held in the account. Certain countries/regions may have tax legislation with extra-territorial effect regardless of place of domicile, residence, citizenship or incorporation. The Bank does not provide any legal or tax advice and you [and each Connected Person] should seek legal and/or tax advice from an independent legal and/or tax adviser. You acknowledge and agree that the Bank has no liability in respect of any of your tax obligations [or those of any Connected Persons] and/or any legal and/or tax advice provided to you by third parties.
36. Please note that basis Goods and Services Tax (GST) regulations and notified GST rates, Central GST, State/Union Territory GST, or Inter-State GST, as applicable, and Cess as applicable would apply on our fees and charges.
    
37. Customers whose email IDs are registered with the bank will receive email communication from the bank on an ongoing basis. The communication may include account related information, certificates, bank notices and account statements, unless you have specifically opted to receive physical statements on your account.
    

In consideration of The Hongkong and Shanghai Banking Corporation Limited ("the Bank") issuing to me us an International ATM Card ('the card'), I / we hereby agree to be bound by the following Terms and Conditions: In these terms and conditions, to which the use of ATMs will be subject, 'the card' shall mean any card issued to the Cardholder by the Bank which may be used to effect banking transactions by electronic means whether at Automated Teller Machines ("ATMs"), point of sale terminals or otherwise , "Cardholder's Account" shall mean any account nominated by the Cardholder in respect of ATM.

1. The Card shall be issued by the Bank in the name of Accountholder(s) of any account except for Minors Accounts and Personal Accounts operated by joint signatures. The first Card on a joint account will be issued free of charge. Every additional Card applied for on the same account will be charged for as per Bank's Tariff .A maximum of two cards per account will be issued in case of joint accounts.
2.  Your ATM Card remains our property and you should return it to us upon our request.
3. We may offer, vary, suspend or withdraw the ATM Card or any Service relating to the ATM Card at any time after providing a prospective notice of 30 days. Some Services relating to the ATM Card (such as use of the ATM Card at an ATM) may only be made available to you upon separate application or subject to further terms and conditions (such as the ATM Card Terms and Conditions) as we may specify from time to time.
4. Cardholder or in case of joint account, all the account holders jointly and severally, shall be responsible for all transactions effected by the use of the debit card whether or not the transaction were /are authorized by the Cardholder / Account holder(s) and shall indemnify the Bank for the loss or damage caused by any unauthorized use of the debit card or related PIN , including any penal action arising on account of violation of any RBI guidelines, FEMA or any other law, rules and regulations for the time being in force.
   Subject to provisions concerning loss or theft of the ATM card in this section, you will be responsible for all transactions, including funds transfers to third party beneficiaries, effected by use of the ATM card, whether authorised by you or not.
5. We will debit the amount withdrawn, transferred or otherwise disposed of by the use of your ATM Card from the related Account. You will be unable to effect a transaction if there are insufficient funds in the related Account. If you effect a transaction in a currency other than the Indian Rupee, we will debit that transaction from the related Account after conversion into Hong Kong dollar at our prevailing exchange rate at the relevant time of conversion.
6. You should keep your PIN strictly confidential and should not allow any other person to access or use your PIN whether voluntarily or not. You should not write down or keep the PIN on or close to your ATM Card or in any way that may enable another person to use your ATM Card.
7. You are responsible for all transactions effected by the use of your ATM Card (including all related fees and charges). However, in case of any loss, theft, disclosure or unauthorised use of your ATM Card, you should report to us immediately followed by a written confirmation as soon as reasonably practicable, and you will be responsible for all transactions effected whether voluntarily or not by the use of your ATM Card until we receive your report. We have no obligation but may issue a replacement ATM Card to you and may debit a handling fee from any Account.
8. We accept cash or cheque deposited into an ATM using your ATM Card subject to subsequent verification in our normal course of business. The statement issued by the ATM at the time of the deposit only represents what you purport to have deposited and is not binding on us. Further, a cheque is accepted subject to final payment or clearing. You are not entitled to use or withdraw the proceeds of a cheque until they have been cleared.
9. The Bank will not be liable for any failure to provide any service or to perform any obligation thereunder, where such failure is attributable (whether directly or indirectly) to any malfunction of the ATM//POS terminal, temporary insufficiency of funds, or other circumstances beyond its control. The Bank will not be liable for any consequential or indirect loss or damage, arising from or related to the loss / use of the Card. Any statements issued by the ATM at the time of deposit or withdrawal shall be conclusive unless verified otherwise by the Bank. Any such verification shall likewise be final and conclusive and the Cardholder shall make no objection thereto.
10. The Cardholder's account will be debited with such charges as the Bank may from time to time consider reasonable in respect of the Card provided that prior notice of such charges is given to the Cardholder.
11. You authorise us to disclose, in strict confidence, to other institutions (whether in or outside India) personal data and information about you, your ATM Card and Accounts as may be required or appropriate in connection with any electronic fund transfer network or to enable us to provide the Services relating to your ATM Card
12. Any notice hereunder sent by post will be deemed to have been received by the Cardholder within 7 days of posting to the address last notified in writing to the Bank by the Cardholder. Publication of change by such means as the Bank may consider appropriate will constitute effective notice to the Cardholder thereof. The Bank's record for transaction processed by the use of the card shall be conclusive and binding for all purposes.
13. In the event the Cardholder decides to terminate the use of the Card, the Cardholder shall give the Bank not less than 7 days prior notice in writing and forthwith return the Card to the Bank and obtain a valid receipt thereof. Such termination shall also be deemed termination of the Cards facility accorded by the Bank to the cardholder
14. The Bank shall be entitled to terminate the ATM facility with immediate effect and return the Card upon the occurrence of any of the following events:
    i. Failure to adhere to or comply with the terms and conditions herein set forth, or
    ii. An event of default under any agreement or commitment (contingent or otherwise entered in to with the Bank, or
    iii. The Cardholder becoming the subject of any bankruptcy, insolvency proceedings or proceedings of similar nature or
    iv. Demise of the Cardholder, or
    v. Closure of the Cardholder's account or failure to maintain the minimum average balance in the said account.
15. If more than one person signs or agrees to be bound by these terms and conditions, the obligation of such persons hereunder will be joint and several and, as the concerned may require, words herein denoting the singular only will be deemed to include the plural. Any notice hereunder with any one such person will be deemed effective notification to all such persons.
16. The Bank reserve the right to add, to delete and/or vary any of the terms and conditions by giving a prospective notice of 30 days. Such addition / deletion or variation changes to these terms and conditions will be displayed on the HSBC website and a copy of the same will be available at the branch on request. Use of the ATM after the date upon which any change to these terms and conditions is to have effect (as specified in the Banks notice) will constitute acceptance without reservation by the Cardholder of such change if the Cardholder does not accept any proposed change, the Card must be returned to the Bank prior to the date upon which such change is to have effect.
17. The Card and PIN will be sent to the cardholders mailing address.
18. If any accountholder by using the card draws an amount in excess of the balance available or overdraft limit permitted by the bank, the accountholder will pay to the bank on demand and unconditionally the entire amount overdrawn. However, this should not be constructed as an agreement either expressed or implied that the Bank is bound to grant any overdraft facility whatsoever.
19. As a security feature our computer system will invalidate any card which has not been used for affecting a withdrawal transaction within one year from the date of issue of the card or from the last withdrawal transaction.
20. All authorisations and powers conferred on the Bank are irrevocable.
21.  The issue of International Debit Card will be subject to the following further conditions;
    a) The card shall be issued only to Resident and Non-Resident External (NRE) personal accountholder(s);
    b) The Bank shall debit the Cardholder's account with the amount of any withdrawal/transfer effected in currencies other than the domestic currency of issuance after conversion into the domestic currency of issuance at the prevailing exchange rate as determined by the Bank on the day of conversion;
    c) Cash withdrawals and transfers in Indian or NRE accounts shall be made solely for local disbursement. The cashwithdrwal shall be made solely for local disbursement. The Cardholder shall inform the Bank of his / their intention to withdraw cash for the purchase of shares / securities / commercial paper of Indian companies, or of immovable property in India, 3 working days prior to performing the transaction;
    d) Cash withdrawals performed by the cardholder in countries/regions other than that in which the card was issued will be subject to a cash withdrawal fee as may be announced by the Bank from time to time. The availability of ATM services in a country/region other than that in which the card was issued is governed by the local regulations of the countries/regions in force. The Bank shall not be held liable if these services are withdrawn without notice thereof;
    e) The cardholder shall use the facility within the prescribed limits, only for bonafide purposes such as are laid down by the Reserve Bank of India, i.e. for personal expenses, education of children, gifts etc. The Cardholder shall indemnify the Bank against any violation of these conditions and shall undertake to regularly keep in touch with amendments in this regard, if any, made by the Reserve Bank of India. The Cardholder is solely liable for his / their acts and deeds under FEMA and undertakes to pay gift tax, if any, on transfers made, to the tax authorities in India.
    f) The Bank shall be entitled to terminate the International card and call for its return if :
    i) The accountholder changes his / their status from Non-Resident to Resident India;
    ii) In the event of the Bank granting an overdraft / SIA facility on the cardholder's account
22. These terms and conditions shall be governed and construed in accordance with the laws for the time being in force in the countries/regions in which the card was issued.
    

Scope of Phonebanking Service and Telephone Instructions: We may specify or vary the scope and features of the Phonebanking Service from and modify, expand or reduce the same at any time and from time-to-time time to time with notice. Where such notice shall, in our sole discretion, be given, such notice may be made in such manner and by such means of communication as we shall deem fit, including, without limitation, the use of direct mailing material, advertisement or branch display. You may use the Phonebanking Service and give us Telephone Instructions on your accounts and cards.
The PhoneBanking services provided by the Bank to all accounts cover
i. Transfer of funds between any of the Accountholders' Accounts
ii. Transfer of funds from any Savings Accounts of the Accountholder within any pre-specified and agreed transfer limits to any Account pre-designated by the Accountholder ('the Designated Transferee Account') or any Payee pre-designated by the Accountholder for the purpose of receiving funds under the PhoneBanking services
iii. Request for additional Fixed Deposit, renewal or withdrawal of Fixed Deposit
iv. Enquiry on Savings Account balance, last transactions, exchange rates and deposit rates
v. Requests for a) statements, b) cheque books, c) stop cheque
vi. Reporting ATM / Debit Card loss
vii. Payment of Accountholders own credit card bills
viii. Such other types of banking or other services as the Bank may introduce from time to time

You should keep your Phonebanking PIN strictly confidential. You should not disclose your Phonebanking PIN or allow any other person to use your Phonebanking PIN (whether voluntarily or not). You should not keep a written record of your Phonebanking PIN in any way that may enable another person to use it. You should promptly report to us any loss, theft, disclosure or unauthorised use of your Phonebanking PIN.

You authorise us to act on Telephone Instructions using your Phonebanking PIN. You agree and confirm that each Debit Accountholder agrees that we are not liable for acting in good faith on a Telephone Instruction using your Phonebanking PIN even if that Telephone Instruction was not authorised by you, and you and each Debit Accountholder will be bound by it. We have no duty to verify the identity of the person using your Phonebanking PIN to give Telephone Instructions.

We may not process Telephone Instructions immediately or on the same day on which the Telephone Instructions are received by us due to system constraint or other reasons (whether or not beyond our control) including equipment malfunction or failure. We are not liable for any delay or failure in effecting a Telephone Instruction and our decision on whether or not to effect or the timing of effecting a Telephone Instruction will be final and binding on you and each Debit Accountholder.

Any exchange rate or interest rate quoted by us in response to a Telephone Instruction is for reference only unless the rate is confirmed by us for a transaction. A rate confirmed by us and accepted by you for a transaction through the Phonebanking Service will be binding on you even though we may have quoted a different rate at any time through telephone or other means of communication.

You and each Accountholder should ensure that there are sufficient funds or available credit facilities in the relevant Account or Debit Account to effect a Telephone Instruction. We have no obligation but may, without giving prior notice to you or any Debit Accountholder, act on a Telephone Instruction where there are no sufficient funds or available credit facilities. If we decide not to act on that Telephone Instruction, we are not liable for any consequence arising from not acting. If we decide to act on that Telephone Instruction, you and each Debit Accountholder will be liable to repay and indemnify us for the resulting overdraft, advance or credit created by effecting that Telephone Instruction.

The Bank shall not be responsible to the Accountholder for giving any information to be transferred or any Joint Accountholder regarding the details of the transactions performed through telephone instructions. You should notify us if a Debit Account is converted to a joint account with joint signing arrangement. We shall exclude that account from the Phonebanking Service.

You and each Accountholder jointly and severally will indemnify and reimburse us and our officers and employees for all actions, proceedings and claims which may be brought by or against us or them, and all losses, damages and reasonable amounts of costs and expenses which we or they may incur or suffer as a result of or in connection with our providing the Phonebanking Service or acting or not acting on Telephone Instructions, unless due to the negligence or wilful default on our part or that of our officers or employees and only to the extent of direct and reasonably foreseeable loss and damage (if any) arising directly and solely from it. This indemnity shall continue after the termination of the Account, an ATM card, a Credit Card, the variation or withdrawal of a Tier, the termination of the Phonebanking Service or any service accessible through the Phonebanking Service or these Terms and Conditions

You should notify an Accountholder or the holder of a Credit Account or any other person with whom you effect a transaction or fund transfer using the Phonebanking Service of the details of that transaction. We are not responsible for giving such notice to you or or any other person.

The Bank's record of the transactions processed by the use of PhoneBanking shall be conclusive proof and binding for all purposes.

In the event the Accountholder decides to terminate the use of PhoneBanking for whatever reasons the Accountholder shall give the Bank 7 day's prior notice in writing and obtain a receipt thereof. Such termination shall be deemed a termination of the PhoneBanking facility accorded by the Bank to the Accountholder. In an emergency the Bank will endeavor to stop the facility if the instructions are received over the phone or in writing, to safeguard the Accountholder's interests. The Bank however shall not be liable if the request of the Accountholder is not carried out immediately due to adverse situations.

The Bank shall terminate the PhoneBanking facility with immediate effect on occurrence of the following events:
i. Failure to comply with the Terms and Conditions herein set forth; or
ii. An event of default under any agreement or commitment (contingent or otherwise) entered into the Bank; or
iii. The Accountholder becoming the subject of bankruptcy, insolvency proceedings or proceedings of a similar nature; or
iv. Demise of the Accountholder; or
v. Any other cause arising out of operation of law.

This document lays out the "Terms and Conditions", which shall be applicable to all transactions initiated by the Customer vide the Unified Payment Interface, as defined herein below, through the Bank.

Before usage of the "Unified Payment Interface", Customers are advised to carefully read and understand these Terms and Conditions. Usage of the Unified Payment Interface by the Customer shall be construed as deemed acceptance of these Terms and Conditions mentioned herein below.

The Customer thereby agrees to abide by these Terms and Conditions as amended by the Bank from time to time. These terms and conditions shall be in addition to and not in derogation of the Terms and Conditions relating to any account of the Customer and / or the respective product or the service provided by the Bank unless otherwise specifically stated.

The following words and expressions shall have the corresponding meanings wherever appropriate.

National Payments Corporation of India (NPCI) :- National Payments Corporation of India. NPCI is the central body for providing UPI based payments and settlements. Guidelines on UPI will be set by NPCI from time to time which the Bank must adhere with.

Payment Service Provider or PSP :- Shall mean entities which are allowed to issue virtual addresses to the Customers and provide payment (credit/debit) services to individuals or entities and regulated by the Reserve Bank of India, in accordance with the Payments and Settlement Systems Act, 2007.

Payer Bank :- This is the bank where the account of the payer is held. This bank may be different from the payer PSP. This bank would also be referred to as the issuing bank.

Payee Bank :-This is the bank where the account of the payee/beneficiary is held. This bank may be different from the payee/beneficiary PSP. This bank would also be referred to as the beneficiary bank.

Push Transaction/Pay Request :- A Pay Request is a transaction where the initiating customer is pushing funds to the beneficiary using Account Number/IFS Code, Mobile No/MMID, Aadhaar Number, Virtual Address etc.

Collect/Collect Pay Request :- A request for payment generated by the payee/beneficiary to the payer, prompting the payer to pay a specified amount to the beneficiary, i.e. a transaction where the customer is pulling funds from the remitter by using Virtual Address.

Virtual Payment Address or VPA :- shall mean a payment identifier for sending/collecting money. VPAs are aliases to Account No. & IFSC. This enables the Customer to complete a transaction without having to enter the account credentials of the beneficiary.Virtual Payments Address (VPA) is an alias that can be created by Customers for identifying their bank account(s). The VPA will be in the format of .

Unified payment interface or UPI :- A payment platform extended by NPCI for the purpose of interbank transfer of funds i.e., pay someone (push) or collect from someone (collect) instantly pursuant to the rules, regulations and guidelines issued by NPCI, Reserve Bank of India and Banks, from time to time.

Customer :- Shall mean an individual/entity who is a holder of a Bank account who has downloaded the Bank‟s UPI Application, wishes to register with the Bank's UPI Application by accepting the terms and conditions and avails the UPI Facility.

Beneficiary :- The person's account details where in transfer amount is supposed to be credited.

Cellular Service Provider :- Hereafter referred to as "CSP" refers to the Global System for Mobile Communication (GSM)/ Code Division Multiple Access (CDMA) / General Packet Radio Service (GPRS) / Enhanced Data rates for GSM Evolution (EDGE) Service provider (for operation of Mobile Phones).

Customer's Mobile Number :- Shall mean the specific Mobile Phone Number registered by the Customer with Bank(s) where he / she is holding the accounts and that has been used by the Customer to register for the UPI Facility.

UPI PIN :- Shall mean the Mobile Personal Identification Number (same which is applicable to mobile Banking) for authenticating the services provided under UPI.

The facility will be available to customers having satisfactorily running Savings/ Current/Overdraft account (at individual capacity) with the Bank.

UPI Facility shall be available to customers who have registered for the facility as per the discretion of Banks, NPCI and RBI.

The Customer is required to create a UPI PIN for every account linked which will be used by the customer to authorize every transaction on the UPI network, which will be authenticated by the Bank. The transactions would include push, collect and balance enquiry transactions.

Customer can do maximum 10 transactions per day for every account linked upto a maximum value of Rs 1 lac. Customer can set up maximum per day limits on the linked account which can be lesser than the maximum per day limit of Rs. 1 lac as specified by NPCI.

The Customer agrees that dispute resolution shall be as per the guidelines issued by NPCI from time to time.

By accepting the terms and conditions on the mobile phone while registering for the UPI facility, the Customer irrevocably authorizes the respective Bank to debit and credit the Bank Accounts which have been registered for UPI Facility for all transactions/services undertaken.

Agrees that the transactions originated using mobile phones are non retractable as these are instantaneous/real time.

Confirms that notwithstanding anything mentioned herein, in no event shall the Bank be liable to the Customer or any other third party affected by the transaction for loss of profits or revenues, indirect, consequential or similar damages arising out of or in connection with the Transaction, materials, information technology services or assistance provided under this Terms & Conditions.

The Customer understands that the transaction may be rejected or cancelled in case the instructions and/or any Authentication Credentials or any details, documents or information provided by the Customer are false or not in accordance with the conditions stipulated by the Bank or the Reserve Bank of India or the Beneficiary bank or the remitter Bank.

The Bank shall execute a Pay Request issued and duly authorised by the Customer, unless: (a) the funds available in the Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Pay Request (b) the Pay Request is incomplete or it is not issued in the agreed form, (d) the Bank has reason to believe that the Pay Request is issued to carry out an unlawful transaction or (e) the Pay Request cannot be executed under the NPCI UPI System.

The Customer also understands that the transaction may also be cancelled/rejected due to any of the reasons like "the designated account of beneficiary not being maintained by the Beneficiary bank" or an attachment order having been passed on the designated Beneficiary account by a competent authority/Court or details pertaining to the Beneficiary/Beneficiary account details recorded with the Beneficiary bank does not match or any other reasons.

The Customer acknowledges and understands that the completion of transactions for transfer of funds based on the Customer's instruction shall involve various Counterparties. The Customer confirms that the Bank shall not be held liable or responsible for any delays/deficiencies in settlement of a transaction due to system constraints, actions of 3rd parties or any other circumstances outside the control of the Bank.

The Pay transactions done using UPI are debited real time from the customer's account and the beneficiary account is also credited almost real time. If UPI does not get a successful credit confirmation from the beneficiary Bank the account the transaction is reversed within 60 seconds.

The Customer shall not hold the Bank responsible for any damage, claim, issue arising out or in connection with any purchase of goods/services from merchants through Payment Orders issued by UPI Facility. The Customer understands and agrees that all such losses, damages and issues shall constitute a claim against such merchants.

Bank has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the Customer's instructions will lead to or expose to direct or indirect loss to the Bank or may require an indemnity from the Customer before continuing to operate the UPI Facility. Without prejudice to the generality of the foregoing, the Customer agrees to indemnify and save, keep harmless and keep indemnified the Bank against any improper/ fraudulent instructions purporting to be received from the Customer of the UPI facility and/or for furnishing incomplete information.

The Customer agrees, at its own expense, to indemnify, defend and hold harmless the Bank, its directors and employees, representatives, agents, and its affiliates against any claim, suit, action or other proceeding brought against the Bank, its affiliates, directors and employees, representatives or agents by a third party, to the extent that such claim, suit, action of other proceeding brought against the Bank, its affiliates, directors and employees, representatives or agents is based on or arises in connection with the use of the UPI Facility with reference to :

a violation of the Terms by the Customer;

any misrepresentation or breach of representation or warranty made by the Customer contained herein;

any misrepresentation or breach of representation or warranty made by the Customer contained herein;

The Customer agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.

The Customer shall be responsible for each transaction initiated under his/her registered UPI Application. The Customer is liable for the losses arising out of any unauthorized transactions occurring through his/her accounts.

The Customer has to immediately bring in to the notice of the Bank in case he/she notices unauthorized transactions in his / her accounts and make sure that the facility is deregistered for his / her mobile no.

The Customer agrees that any transaction originating from the UPI application of any Bank whether initiated by him/her or not, shall be deemed to have originated from the respective Customer.

The Bank shall, in no circumstances, be held liable to the Customer, if there are faults in the telecommunication network or any other reason beyond the control of the Bank.

Under no circumstances shall the Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business, wrong beneficiary credentials including but not limited to VPA, Account no., IFSC code, wrong credits or any other loss of any character or nature whatsoever and whether sustained by the Customer or any other person.

The Customer shall be solely responsible for any error made while using the UPI facility offered by other Banks unless contrary is proved.

The Bank shall not be responsible for the delay/ failure in carrying out the transactions due to any reasons whatsoever including failure of operational system or any other unforeseeable reasons which is beyond the control of the Bank. The Bank will neither be held liable nor responsible for any delays in the completion of the transactions and the receipt of related information due to break-down in the flow of transaction at any stage which is outside the Bank, including but not limited to the NPCI system and infrastructure.

The Bank shall make all reasonable efforts to ensure the Customer information to be kept confidential however it shall not be responsible for any inadvertent divulgence or leakage of confidential Customer information for reasons beyond its control or by action of any third party.

The Customer shall be responsible for all transactions, including fraudulent/erroneous transactions using the UPI facility of any Bank regardless of whether such transactions are in fact entered into or authorized by him/ her. The Customer shall be responsible for the loss/damage, if any suffered.

The Customer accepts that any valid transaction originating/receiving from the UPI application of any Bank shall be assumed to have been initiated/accepted and legally authorized by the Customer and the Bank shall not be required to independently verify the instructions. The Bank has no liability if it does not or is unable to stop or prevent the implementation of any Pay Request issued by the Customer.

The Customer shall be liable for any loss on breach of the Terms and Conditions contained herein or contributed or caused loss by negligent actions.

The Bank, when acting in good faith, shall be absolved of any liability in case:

The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank.

There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the facility which are beyond the control of the Bank.

There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, network failure, mechanical breakdown, power disruption, force majeure, etc.

Sharing of Information
The Customer irrevocably and unconditionally authorises the Bank to access all the Customer's Account(s) and records for the purpose of providing the UPI Facility. The Customer agrees that the Bank and its affiliates (or their contractors) may hold and process its personal information and all other information concerning its Account(s) on computer or otherwise in connection with the UPI Facility as well as for analysis, credit scoring and marketing.

These terms & Conditions are subject to periodic updation. The Customer understands that the Bank may amend the above terms and conditions at any time by providing a 30 days notice and such amended Terms and Conditions will thereupon apply to and be binding on the Customer and same will be available on our website i.e., http://www.hsbc.co.in.

The Customer irrevocably and unconditionally authorises the Bank to access all the Customer's Account(s) and records for the purpose of providing the UPI Facility. The Customer agrees that the Bank and its affiliates (or their contractors) may hold and process its personal information and all other information concerning its Account(s) on computer or otherwise in connection with the UPI Facility as well as for analysis, credit scoring and marketing.

These terms & Conditions are subject to periodic updation. The Customer understands that the Bank may amend the above terms and conditions at any time by providing a 30 days notice and such amended Terms and Conditions will thereupon apply to and be binding on the Customer and same will be available on our website i.e., http://www.hsbc.co.in.

Mutual Funds - Terms and conditions

Product Risk Rating document

* Free through Internet Banking. 25% of branch charge through Phone Banking.

***Charges will be levied each month for the previous month's transactions unless specified otherwise.

'RTGS' - Real Time Gross Settlement, which can be defined as the continuous (real-time) settlement of funds transfers individually on an order by order basis.
'NEFT' National Electronics Funds Transfer System is an electronic fund transfer system that operates on a Deferred Net Settlement (DNS) basis which settles transactions in batches.
^#This facility requires separate registration.
^## Subject to Internet Banking Limits as designated on Customer's HSBC account. On registering for Internet Banking Service, the Customer will be provided with third party pre-designated and non designated limits. Pre-designated limits can be set upto INR15 Lacs per customer per day and Non designated Limits can be set upto INR15 Lacs per customer per day. Customers will have the option to increase / reduce his limits as per the maximum limits provided by the bank through his internet banking login. Customers are requested to visit nearest HSBC Branch for executing outward RTGS / NEFT transaction above INR15 Lacs.
¹ Monthly balance has to be maintained for the previous month.
² Requests placed at Branch, Call Centre and Personal Internet Banking applicable per cheque book.
³ Charges applicable per request .
⁴ Charges applicable per account. If you are not satisfied about your choice of current / savings account opened with the Bank , within 14 days of making your first payment into the account , the Bank will help you switch to another category of accounts or will refund the deposit made to the account with any interest it may have earned. Account closure charges or account closure notice period will be not applicable in this case.
⁵ Charges applicable per instrument.
⁶ Charges applicable per account per quarter.
⁷ "Collect At Branch" Deliverables include following items collected from HSBC branches: Account Statements, Debit Card, Welcome Kit, Demand Draft, Debit PIN, Internet Banking Password, Phone Banking PIN, Cheque Book.
⁸ Refer to Self Service Banking Service Charges and Fees.
⁹ Charges applicable per call.

Out of pocket expenses - Interest, postage, courier, cable, telex, Correspondent Bank charges and other charges, if any, will be added / recovered at actual.