Demat Account

^*Approvals required as per extant RBI guidelines

Call or email us today

For any queries or clarification on Demat accounts, please write to us through secure internet banking. Alternatively, you may write to us at complaints.india@hsbc.co.in.

In case of any grievances that you may have, please refer to our grievance redressal policy.

For customers, new format of the Demat Delivery Instruction Slips (D.I.S.) have been sent to you recently and we urge you to use them going forward. Delivery instructions received in the old D.I.S. format would not be processed and is liable to be rejected if the same is received after 30 days of the receipt of the new D.I.S. booklet or after 6 January 2016, whichever is earlier. For any assistance, do approach the Demat service desk at your nearest HSBC India branch.

Know your Customer (KYC) is a one-time exercise and is required while dealing in the securities markets.

Please note that you can update your KYC documents at any one of the SEBI (Securities Exchange Board of India) registered intermediaries, i.e. a broker, or a Depository Participant (DP) or a Mutual Fund Asset Management Committee (AMC), etc.

If you have updated your KYC documents at any one registered intermediary, then you need not undergo the same process of KYC update, when you approach an alternate SEBI registered intermediary.

For investors, prevent Unauthorized Transactions on your demat account. Update your Mobile Number with us, your Depository Participant. Receive SMS alerts on your Registered Mobile number for all debit and other important transactions on your demat account, directly from NSDL (National Securities Depository Limited) / CDSL (Central Depository Services (India) Limited) on the same day. Please provide your written instructions to update your number at the Demat Service Desk of your nearest HSBC India branch. This notice is issued in the interest of investors.

For customers, NSDL has developed a new facility on NSDL C.A.S. microsite (https://nsdlcas.nsdl.com/) whereby clients can submit their request to receive statements of accounts in electronic mode (i.e. eC.A.S.) and also update their email ID for the same. Further, these details recorded on the NSDL C.A.S. microsite will be updated directly in their demat account.

Client should ensure the following:

1. Step 1: Client must ensure the confidentiality of the password of Email account.
2. Step 2: Client must promptly inform the participant if the email address has changed.
3. Step 3: Client may opt to terminate this facility by giving 10 days prior notice. Similarly, participant may also terminate this facility by giving 10 days prior notice.

This facility to open a trading account is not offered by HSBC India. If you are interested in opening a trading account, HSBC India shall refer you to ICICI Securities Limited (“ISec”).

HSBC India is merely acting as a facilitator by referring you to ISec upon your request and the assistance provided by HSBC India, including sharing of any of your Personal Information or Sensitive Personal Data or Information with ISec, to enable a seamless trading account opening and for ease of execution of your trading transactions with ISec on an ongoing basis, shall not be construed as:

• a representation by HSBC India regarding I-Sec, the services offered by ISec or that the said services are suitable for you;
• an assurance that ISec would open your trading account or provide services to you. This decision will be taken independently by ISec based on their internal criteria;
• an endorsement by HSBC India about the quality of the services offered by ISec;

The opening of trading account with ISec and the services offered by ISec shall be subject to such terms and conditions as may be stipulated by ISec from time to time.

The decision to open a trading account and avail services from ISec and the request to HSBC India for referral to ISec, have been made at your own volition/judgment and at your sole risk.

You confirm that you have not received any advice, suggestions or other guidance from HSBC India relating to ISec, the trading account facility or other services made available by Isec

HSBC India may receive fee from ISec for the referral, at such rates as may be agreed between HSBC India and ISec from time to time

Subsequent to opening the trading account or otherwise, in case of any concerns, complaints, grievances or disputes regarding the opening of the trading account or availing of any services from ISec, including execution of any transactions in securities using ISec facilities, the same shall solely be initiated against ISec and the same shall not be raised against HSBC India.

Your dealings/transactions with ISec, including the transactions in securities market, would be at your sole risk. HSBC India shall not be responsible/liable for any action or omission on the part of ISec, including, for rejection of your request for trading account opening, the quality of services offered by ISec or any deficiency of service, any loss, cost or damage that you may incur in relation to the services availed from ISec. Neither HSBC India nor its directors, officers, employees or agents be liable to indemnify you against any such loss or damage suffered by you due to this referral or in availing the services from ISec.

HSBC India reserves its right to withdraw this referral service or alter any of the terms and conditions applicable for referral at any time without prior intimation.

This referral service offered by HSBC India shall be governed by the laws of India. Courts of Mumbai shall have exclusive jurisdiction in case of any dispute or difference arising under the terms of this referral.